MANILA - The management of Farmers Plaza at the Araneta Center Cubao, Quezon City apologized Wednesday to the transgender woman who was detained for using the female comfort room inside its mall.

"We would like to apologize to Ms. Diez for the treatment she has received from a member of the cleaning crew. We also would like to extend the apology not just to the LGBT community but to the public in general for the actions of said crew member," Farmers Plaza Property General Manager Morriel Abogado said in a statement.

"It is an unfortunate incident that Farmers Plaza management would like to assure the public we could never condone."

Gretchen Custodio Diez, 28, was barred by a janitress from using the women's comfort room at a mall on Tuesday. She was detained after the mall's management filed an unjust vexation complaint against her for going live on Facebook while the incident was unfolding.

She was later released and in turn, filed a complaint against the shopping mall for violating the city ordinance.

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"We firmly believe that any such treatment of a customer -- regardless of sexual orientation -- is unacceptable," Abogado said.

Lawmakers from both houses of Congress have condemned the alleged discrimination and harassment.

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