MANILA -- Cebu Pacific and Philippine Airlines said Wednesday they were canceling all domestic and international flights until April 30, in step with the Philippines' coronavirus lockdown.
Passengers can rebook for free, place the value of the canceled ticket in a travel fund or get a full refund, Cebu Pacific and PAL said in separate statements.
Cebu Pacific said the travel fund will be valid for 1 year. The fund can be used to book flights up to 1 year ahead or pay for baggage, seat selection and other add-ons.
Refunds will be processed from May 4 but could take 3 to 4 billing cycles to process due to an unprecedented volume of requests, Cebu Pacific said.
Passengers with flights from May 1 to Sept. 30 can do the following free of charge, according to Cebu Pacific: rebook to any travel date within 1 year, place the cost of the ticket in a travel fund.
For Philippine Airlines, passengers with canceled flights until April 30, or the duration of the travel ban, can credit the value of their ticket in a travel fund plus 10 percent of base fare. The fund is valid for 1 year.
For those with flights from May 1, which are not covered by the travel ban, the travel fund will be valid for 1 year, PAL said
For those with canceled flights until April 30, rebooking is free of charge and unlimited. However, from the second rebooking, fare difference, taxes and no show fees may be collected, PAL said.
For PAL flights from May 1 onwards, rebooking is free, subject to the ticket's validity period. Fare differences and taxes may be collected. For rerouting, fare difference and taxes may be collected.
Refunds for canceled flights within the lockdown period are free of penalties while those outside the quarantine are subject to fare rules, PAL said.