Flight canceled due to COVID -19?: Here's what you can do


Posted at Mar 20 2020 01:00 PM | Updated as of Mar 20 2020 03:25 PM

MANILA - Philippine Airlines, Cebu Pacific and AirAsia are offering several options for passengers affected by flight cancellations due to the travel restrictions imposed in various ports in the country to slowdown the spread of COVID-19. 

All domestic flights are canceled until April 12 or for the entire duration of the enhanced community quarantine while the status of international flights for the period of March 20 to April 12 will be announced once available, the flag carrier said. 

Passengers with affected flights have the following options: 

  1. Rebook their flights without rebooking charges
  2. Refund the full amount without charges
  3. Reroute the ticket on the same fare class (fare difference apply)

Due to strict social distancing measures, passengers are encouraged to defer making any requests for rebooking until after April 12, PAL said.

Inquiries can be made through its hotline (632) 88558888 or email address wecare@pal.com.ph, it said. Heavy volume of calls and transactions is expected. 


All flight operations are suspended from March 19 to April 14 in compliance with the Luzon-wide lockdown and other restrictions nationwide, the country's largest carrier said.

Affected passengers can avail of the following options:

  1. Rebooking with waived fare difference and change fees
  2. Transfer of the ticket value to a travel fund
  3. Full refund 

Those traveling from April 15 to April 30 who no longer wish to push through with their flights can avail of rebooking free of charge or a full travel fund transfer with an extended validity of 180 days, the airline said. 

Passenger related concerns can be sent through the CEBRequest page or through its Manage Booking portal, it said. 


All domestic flights to and from the Ninoy Aquino International Airport and the Clark International Airport were canceled until April 14 due to COVID-19, AirAsia said. 

International flights for both airports were also canceled from March 20 to April 14, it said.

Provisions available for affected passengers:

  1. One-time flight change to a new travel date on the same route within 90 calendar days without additional charges
  2. Retain the value of the ticket to a credit account for future use
  3. Full refund 

For inquiries, visit support.airasia.com and speak to AVA 24/7 assistance or call the emergency hotline at (02) 8722 2742, AirAsia said.