PH should embrace AI quickly as BPOs to be affected: expert | ABS-CBN
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PH should embrace AI quickly as BPOs to be affected: expert
PH should embrace AI quickly as BPOs to be affected: expert
ABS-CBN News
Published Sep 20, 2023 10:20 PM PHT
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The Philippines should quickly embrace artificial Intelligence and become a leader in its use as it will impact the country's IT-BPM industry, a business expert said on Wednesday.
The Philippines should quickly embrace artificial Intelligence and become a leader in its use as it will impact the country's IT-BPM industry, a business expert said on Wednesday.
Sanjay Sarma, CEO and Dean, Asia School of Business, said generative AI, which provides human-like answers to customer queries, "may become a competitor to BPO operations."
Sanjay Sarma, CEO and Dean, Asia School of Business, said generative AI, which provides human-like answers to customer queries, "may become a competitor to BPO operations."
"You know the expression right? From Godfather: Keep your friends close and your enemies closer. If AI is a threat the Philippines ought to get used to it, get command over it," Sarma said.
"You know the expression right? From Godfather: Keep your friends close and your enemies closer. If AI is a threat the Philippines ought to get used to it, get command over it," Sarma said.
"If you just wait for AI to strike then we will see a lot of industries deeply affected by AI," he added.
"If you just wait for AI to strike then we will see a lot of industries deeply affected by AI," he added.
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