GCash: Customers' accounts remain secure amid 'system reconciliation' | ABS-CBN
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GCash: Customers' accounts remain secure amid 'system reconciliation'
GCash: Customers' accounts remain secure amid 'system reconciliation'
Karen De Guzman,
ABS-CBN News
Published Nov 09, 2024 06:47 PM PHT
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Updated Nov 10, 2024 01:35 PM PHT
MANILA (UPDATED) — Several GCash users reported unauthorized transactions, prompting the e-wallet platform to address the issue on Saturday.
MANILA (UPDATED) — Several GCash users reported unauthorized transactions, prompting the e-wallet platform to address the issue on Saturday.
In an official statement, GCash said some customers were affected due to errors in an ongoing "system reconciliation process".
In an official statement, GCash said some customers were affected due to errors in an ongoing "system reconciliation process".
It did not provide additional details.
It did not provide additional details.
The company said the incident affected only a small number of users and assured customers that their accounts remain secure.
The company said the incident affected only a small number of users and assured customers that their accounts remain secure.
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GCash said it has identified the affected accounts and has reached out to account holders.
GCash said it has identified the affected accounts and has reached out to account holders.
Wallet adjustments are also currently in progress, it added.
Wallet adjustments are also currently in progress, it added.
It advised affected users to message the online financial services company's official Facebook page for assistance.
It advised affected users to message the online financial services company's official Facebook page for assistance.
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