Amazon may set up shop in Manila: PEZA chief

Michelle Ong, ABS-CBN News

Posted at May 10 2018 11:42 AM

Amazon Fulfillment Center (YVR3) is pictured in New Westminster, British Columbia, Canada April 30, 2018. Ben Nelms, Reuters/FILE PHOTO

MANILA - Amazon.com may set up shop in Manila, its second after the customer service facility in Cebu City that it launched recently, a government official in charge of foreign investments said Thursday.

The Manila facility will likely open by mid-year, Philippine Economic Zone Authority chairperson Charito Plaza said.

Some of Amazon's workers in Cebu are home-based, Plaza told ABS-CBN News.

The world's largest online retailer said its Cebu operations would create 300 new jobs and up to 1,000 more by year-end.

Amazon is betting on customer service in the Philippines as government and industry officials prepared to shift over 1 million BPO workers to higher skilled roles that will not be replaced by artificial intelligence.