AirAsia extends options for flights cancelled due to COVID-19

ABS-CBN News

Posted at Mar 25 2020 05:02 PM

MANILA - AirAsia said Wednesday it extended its offer for passengers whose flights were cancelled due to the coronavirus pandemic.

Passengers with bookings made on or before March 22 with a departure date from March 23 to May 31 can choose from the following options for future travel, the airline said:

  1. Unlimited flight change to any any travel date before Oct. 31, 2020, on the same route without any additional costs
  2. Credit amount of the booking for future travel to be redeemed within 365 days from the issuance date

Eligible guests can check the options using AirAsia's chatbot AVA on support.airasia.com or airasia.com, it said.

"AirAsia is closely monitoring this situation and reserves the right to announce further policies according to the latest developments," the carrier said.