Since the Philippine government announced restaurants and bars would have to shut down their dine-in operations, it has been a roller coaster ride for the industry as restaurant owners, from the small to the large scale, have had to contend with significant losses and an ever-evolving scenario. First, they had to ratchet up their takeout and delivery services, figure out safety protocols, and contend with staffing issues. Then, in the lead up to the reopening of dine-in services in mid-June, they had to figure out how to sanitize their premises, get their staff to work, and assure a worried public that it is indeed safe to dine out again. Then, in the last week, with COVID numbers surging anew, news of hospitals filling up, and the possibility that the virus is airborne, there is yet more uncertainty to contend with.
Restaurant owners have been on crisis mode since early March, and there is still no end in sight. We spoke with four restaurant owners to get a snapshot of their concerns and outlooks, with the following issues emerging:
Sales could still be better
Among restaurants that cater especially to office workers, business has not been too good, according to Rommel Hinlo of Kuppa Roastery & Café in Bonifacio Global City. He reveals, “I just finished computing our average daily sales and it looks grim. We are only doing 6% to 8% compared to our pre-COVID numbers.” Kuppa isn’t located inside a mall, but rather caters to the surrounding office buildings. But most office workers have been staying home. “We did an informal survey with our regulars and most of them are running at 5% capacity,” he reveals.
Stella Sy of Viva Foods, however, gives a different sales outlook. Her restaurant group operates Paper Moon, Botejyu, Wing Zone, Pepi Cubano, and Yogorino, whose branches are mostly mall based. During the enhanced community quarantine (ECQ), her group was already performing at 20% to 30% of pre-COVID sales. “We were very, very aggressive,” she reveals, with sales going up to 50% after two weeks of dine-in operations.
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The challenge of staying open
For Chef James Antolin, it has been like riding a rollercoaster to keep his Japanese restaurant Ikomai in Salcedo Village open these past four months. “In April, we catered to the frontliners along with Chit Juan. We made it happen. From there, we tried to open. Response was fantastic… [then we] had to shut down 2 weeks later as employees had a difficult time going to work. They were being harassed at the checkpoint [even] with proper documents… We tried again on May 2 to open, but failed again as no transpo. We sourced out and bought them bikes, [taking] 2 hours from Quezon City and 45 minutes from Parañaque. I felt bad for my employees so we needed to stop. Finally on June 1, we started again and it was great turnout. Busy until June 15, then it started going downhill.”
While Ikomai continues to operate, Antolin reveals he has had to permanently close his other newer establishment, Chatto Bites. “With a heavy heart, I had to let go of my employees,” he shares. Kuppa’s Rommel Hinlo has also had to close his adjacent restaurant, Ilonggo Food Company, citing, “It was no longer viable to operate two restaurants.”
While Sy’s group looks poised to ride out the crisis with all their branches now open (although they did have to close a few kiosks), Bugia remains worried about other restaurants that may not survive this next round of closures to come. “It’s the people who will still try to open but hindi talaga kaya. They will see that the expenses still outweigh the sales, which is happening already.”
The problem with rent
It makes a difference who your landlord is. Restaurateurs report that big malls are only collecting a small percentage of sales as rental, rather than the usual fixed rate plus a percentage of sales. Stella Sy sees this as an opportunity more than anything else. “The 5% they’re asking is really a no brainer… That’s the reason why mas kumikita pa kami sa 5% because we earn more.” The malls know that they won’t survive without the restaurants. “Kami ang maglalagay ng tao sa mall. It’s not the retail…Kami mga restaurants ang na-miss ng mga tao,” Sy declares.
While the big malls have been able to give some relief to their lessees, that’s unfortunately not always the case with independent lessors, many of whom are themselves SMEs without the deep pockets of an SM or Ayala. Bugia, for one, acknowledges that his landlord is nice but could only afford to give him one month free rental. “Where will we get money to pay him? How do we find a solution na hindi rin masakit for our landlords?” he asks.
Rommel Hinlo shares his own case, “The property we are at was acquired only three days before the lockdown. We hadn’t met our new landlords in person. We only had their contact information. It’s a good thing that they were pretty open and accommodating. We kept in touch with them constantly via emails and teleconferencing. We explained our situation in an honest manner and we were able to negotiate better terms with them.”
Restaurant owners have had to learn very quickly all the new protocols put in place to operate, following guidelines issued by the various local government units (LGU). Bugia shares, “I had a bit of hesitation in opening… I was very praning. I wanted to make sure 100% we are compliant with all the LGU regulations.” He was lucky with Mimi & Bros because the space is designed for al fresco dining.
With Pino which is more enclosed, Bugia had to figure out a solution. “Acrylic barriers are so expensive, and what do you do with them after? We did roll out plastic na makakapal, parang sa jeepney, so sinabit namin sa ceiling in between tables.” According to Bugia, guests have been accommodating so far and said “they feel safe here.”
While it takes effort to train staff to comply with the new protocols, what may be more challenging are the customers themselves. Bugia comments, “May matitigas ulo… People have to comply.” For example, when a large group insists on sitting together, he says, “Even if you’re all from the same family, we don’t know if you all came in one car, baka puede kayong hiwalay na kotse dumating.” He then adds, “What’s tiring is the mental aspect of this. Every time someone comes into the resto to even just ask for the menu, stressful hindi mo alam kung carrier ito, asymptomatic ba ito?”
Contending with the “kitchenettes”
With the lockdown, home-based food businesses soon sprouted up to cater to the increased numbers opting for takeout or delivery. With just a few posts on Instagram or Facebook, they spread the word and soon orders were flying in. Bugia admits, “We’re competing against all these other home businesses. But you don’t want them to shut down either, because they’re all just trying to survive.”
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However, Stella Sy makes the case that established restaurants are more transparent about their practices, especially with regards to sanitation protocols, compared to these “kitchenettes” that usually operate from the home. Staff in all her restaurants change masks every day and sanitize everything down to the ballpens they touch. She even cites that one of her employees was caught without his mask in the kitchen, and they had to suspend him as a result. “You can see what we’re doing,” she contends. “Kaya bumalik na yung confidence sa amin.”
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The difference, then, between restaurants and home-food businesses lies in trust and confidence. Hinlo declares, “It is important for us as restaurant owners to make sure that our clients trust us with implementing the correct safety and sanitation protocols so that they can become more confident in dining with us.”
An uncertain future ahead
The Department of Trade and Industry recently announced that restaurants will be allowed to increase their dine-in capacity from the current 30% to 50% as of July 21. It’s a positive step that restaurant owners have been anticipating. James Antolin says, “I will be comfortable when 50% comes.”
But there are still other challenges ahead, like the ongoing curfews that stymie dinner service, with one restaurateur sharing that his customers tend to rush through dinner just to be able to make it home before the 9 pm cut-off. There is also the question of the ongoing liquor ban instituted by Makati City Hall as of July 14, yet another obstacle to increasing sales.
Stella Sy acknowledges that rising COVID cases do impact their numbers. “Every time tataas ang mga [COVID] numbers, naku ayan na naman, nanenerbiyos na naman kami, baka mag ECQ na naman… Nasa momentum na kami, tapos bigla last week, ayan na naman tumaas ng 2,000 yung cases.”
That uncertainty makes it hard to project how long restaurants can really hold out until they can operate like before. Bugia says, “Everything is up in the air and that’s what’s causing the anxiety and the mental calisthenics right now in all the business owners.”
One positive note from this crisis, though, is how it has brought restaurateurs together, most notably through Resto PH. Starting out as a Viber group, Resto PH has evolved into a properly organized alliance of more than 1,000 restaurant owners nationwide. Serving as a board member, Bugia shares, “Dati kalaban mo puro kapwa restaurants, nakakatawa na ngayon naging kami pa kakampi lahat.” The group shares suppliers, helps clarify protocols, interfaces with government agencies, and rallies to support each other’s businesses. They recently launched Farmers’ Produce, a series of mall-based markets that bring farmers’ produce directly to consumers, with one currently ongoing until July 17, then again from July 24 to 26, at The Podium Mall in Ortigas.
But until the time a vaccine is found to protect the public, Antolin perhaps echoes the sentiments of most restaurateurs when he shares, “Until now I catch myself looking at the ceiling and asking for forgiveness. I pray that this will end soon and we all learn from this, as a person, as a family, as a community, and as a nation.”