US firms seen to maintain BPO operations in Philippines | ABS-CBN

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US firms seen to maintain BPO operations in Philippines

US firms seen to maintain BPO operations in Philippines

Jon Carlos Rodriguez,

ABS-CBN News

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MANILA - American companies are maintaining their outsourcing operations in the Philippines, even as President Rodrigo Duterte has signaled a shift away from the US, an industry leader said.

Business process outsourcing in the Philippines continues to grow, with US form Alorica planning to hire up to 7,500 employees this year, with 4,000 in October alone, said company president for Asia, Bong Borja.

"We are very confident about the country and the business environment here," he said. Alorica has more than 30,000 employees in the Philippines.

Job generation in the sector in the next six years will exceed those created in the previous six years, said Benedict Hernandez, chairman of the Information Technology and Business Process Association of the Philippines.

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The industry is targeting to create roughly 100,000 new jobs every year or about 650,000 jobs by 2022, Hernandez said.

The sector is aiming for "high value" growth in the next six years with more aggressive expansion outside Metro Manila, he added.

With strong economic growth and a wide talent pool, outsourcing in the Philippines is expected to grow 1.6 times faster than global growth rate of 6 percent in the next six years, said Nitin Bhat, senior vice president of Frost & Sullivan.

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