BPI asks clients to update account info or risk losing access | ABS-CBN
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BPI asks clients to update account info or risk losing access
BPI asks clients to update account info or risk losing access
ABS-CBN News
Published Aug 29, 2016 05:50 PM PHT
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Updated Aug 30, 2016 12:03 PM PHT
BPI moves deadline to September 30
BPI moves deadline to September 30
MANILA (3rd UPDATE) - The Bank of the Philippine Islands (BPI) is urging its clients to update their account information or risk losing access to its electronic services, including automated teller machines.
MANILA (3rd UPDATE) - The Bank of the Philippine Islands (BPI) is urging its clients to update their account information or risk losing access to its electronic services, including automated teller machines.
BPI clients should submit an updated Customer Information Sheet (CIS) and Foreign Account Tax Compliance Act (FATCA) Form at any BPI branch on or before September 30, 2016, the bank said in a statement Monday night.
BPI clients should submit an updated Customer Information Sheet (CIS) and Foreign Account Tax Compliance Act (FATCA) Form at any BPI branch on or before September 30, 2016, the bank said in a statement Monday night.
It moved the deadline amid complaints on social media by the bank's clients.
It moved the deadline amid complaints on social media by the bank's clients.
BPIs' earlier deadline was August 31, 2016, according to an advisory posted on its website.
BPIs' earlier deadline was August 31, 2016, according to an advisory posted on its website.
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An original copy of the forms should be presented along with a photocopy of one valid, recent, and photo-bearing ID, BPI said.
An original copy of the forms should be presented along with a photocopy of one valid, recent, and photo-bearing ID, BPI said.
The documents can be submitted to any BPI branch or sent via mail.
The documents can be submitted to any BPI branch or sent via mail.
The bank said if its clients are not able to update their account information on or before the deadline, their transactions "can only be serviced over-the-counter of our branches. You will not be able to access your account via any of BPI’s 24/7 electronic channels (i.e. ATM , Online and Mobile) until you have submitted your CIS and ID."
The bank said if its clients are not able to update their account information on or before the deadline, their transactions "can only be serviced over-the-counter of our branches. You will not be able to access your account via any of BPI’s 24/7 electronic channels (i.e. ATM , Online and Mobile) until you have submitted your CIS and ID."
The request is pursuant to a circular issued by the Bangko Sentral ng Pilipinas (BSP), it added.
The request is pursuant to a circular issued by the Bangko Sentral ng Pilipinas (BSP), it added.
BPI added that clients who have updated their personal information within the year may disregard their latest advisory.
BPI added that clients who have updated their personal information within the year may disregard their latest advisory.
DEACTIVATION OF ACCOUNTS
DEACTIVATION OF ACCOUNTS
The deactivation of accounts, which include ATMs, mobile banking and express online transactions, will be done on a staggered basis, said Maria Dina Soriano, vice president and head of the customer care department at BPI's Retail Banking Group.
The deactivation of accounts, which include ATMs, mobile banking and express online transactions, will be done on a staggered basis, said Maria Dina Soriano, vice president and head of the customer care department at BPI's Retail Banking Group.
"It's being done because it is part of BSP regulatory. We've been doing this for a year in the branches," Soriano told ABS-CBN News in a phone interview Monday.
"It's being done because it is part of BSP regulatory. We've been doing this for a year in the branches," Soriano told ABS-CBN News in a phone interview Monday.
Deactivation means a customer has to go to their branch to update their information.
Deactivation means a customer has to go to their branch to update their information.
"It has to be emphasized that it is regulatory being done because its mandatory by BSP," Soriano said.
"It has to be emphasized that it is regulatory being done because its mandatory by BSP," Soriano said.
The advisory drew various reactions from BPI clients. On Twitter, some clients lamented how sudden BPI's order was, considering that Monday was a holiday.
The advisory drew various reactions from BPI clients. On Twitter, some clients lamented how sudden BPI's order was, considering that Monday was a holiday.
"You give us only 2 days to do this sh*t otherwise we lose access to our accounts?" Emman Hizon said in his account.
"You give us only 2 days to do this sh*t otherwise we lose access to our accounts?" Emman Hizon said in his account.
Really @TalktoBPI? You give us only 2 days to do this shit otherwise we lose access to our accounts? This is pure BS https://t.co/cYHo77R0NU
— Emman Hizon (@EmmanHizon) August 29, 2016
Really @TalktoBPI? You give us only 2 days to do this shit otherwise we lose access to our accounts? This is pure BS https://t.co/cYHo77R0NU
— Emman Hizon (@EmmanHizon) August 29, 2016
WOW BPI. Do you not know what email is for?! I found out about it on twitter.
— CamilleCC (@cccamilleamanda) August 29, 2016
WOW BPI. Do you not know what email is for?! I found out about it on twitter.
— CamilleCC (@cccamilleamanda) August 29, 2016
So BPI did send me an email last Friday. I guess this is what BPI considers important. pic.twitter.com/W1URKv8w3Y
— RK (@rukku) August 29, 2016
So BPI did send me an email last Friday. I guess this is what BPI considers important. pic.twitter.com/W1URKv8w3Y
— RK (@rukku) August 29, 2016
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