MANILA - Manila Mayor Isko Moreno on Friday launched an online complaint desk where grievances may be filed, part of the new city leadership's efforts to encourage people’s participation in governance.

The virtual complaint desk will be part of the Manila Public Information Office, Moreno told reporters.

"We get information from the people whom we are serving. Wala nang iba pang magandang intel report kundi mula sa mga taong saksi sa 'di kanais-nais," he said.

(There is no better intel report than from the people who actually see the undesirable things.)

Complaints received will be compiled and submitted directly to the Mayor's Office, Moreno said.

"They just have to fill out a form. We will make sure to keep safe sa kanilang pagkatao (their identity)," he said.

The city government will then base its plan of action on the complaints, he said.

"This will encourage our people to participate and engage. What’s nice is that it’s free," the mayor said.

Those who wish to file a complaint must first create a Google account. After this, the complaint may be lodged through completing this form.

As of July 5, the complaint desk has received about 100 complaints, most of which were about traffic and health issues, Moreno said.