MANILA -- The Shangri-La Group has improved its hygiene protocols as it deals with the "new normal" caused by the novel coronavirus.

The hotel chain recently launched its "Shangri-La Cares" commitment as it begins welcoming guests back to its properties.

Following guidelines by the World Health Organization, Shangri-La's new protocols include more frequent deep-cleaning of all high-touch surfaces and areas used by guests; use of medical-grade sanitizers and disinfectants which are approved by the United States Environmental Protection Agency; increased cleaning frequency of air filters and air conditioning systems for optimal air quality; and physical distancing and enhanced food safety practices in dining and meeting areas.

"The health and safety of our colleagues and guests is of utmost priority. At Shangri-La, it is in our nature to look after people, to anticipate their needs and go above and beyond to ensure they have a memorable experience. We remain humble and true to our founding ethos with this commitment that will ensure we do our best to take care of people," said Lim Beng Chee, chief executive officer of Shangri-La Group.

"To meet new challenges and evolving customer expectations, we are focusing on enhanced hygiene protocols, elevating our standards and safeguarding our guests and colleagues' well-being," he continued. "We would like to convey our heartfelt care by creating a safe environment where everyone feels comfortable and trusts in our ability to ensure their safety and health -- so that they can focus on moments that truly matter."

The Shangri-La Group said it has enhanced training for staff on cleaning and sanitation to better protect guests and prevent the spread of the virus.

It added that employees will be equipped with personal protective equipment where necessary to ensure a safe work environment.

Below is a more detailed list of the Shangri-La Group's heightened cleanliness and safety protocols for its hotels in Southeast Asia and Australasia:

ARRIVAL

1. Hotel limousines are thoroughly sanitized before and after each use. Front passenger seat will be kept empty during the ride
2. Disinfectant floor mats at entrances to clean and sanitize footwear
3. All guests' temperatures, health and travel declarations, and contact details will be documented
4. Guests may be asked to wear a face mask prior to entering the hotel
5. Gentle reminders to maintain a 1 to 1.5-meter safe distance between one another while in the hotel
6. Partitions at check-in desks, thorough sanitation of countertops and equipment

ROOM

1. Shangrilacares assurance seal issued post-cleaning for every room
2. Twelve-point stepped-up room cleaning regime with hospital-grade disinfectant for frequently touched surfaces
3. Room attendants will only clean the room in the absence of guests to minimize face-to-face contact
4. Self-care pack comprising of mask, hand sanitizer, and anti-bacterial wet wipes provided in-room for guest's convenience
5. New cleaning and sanitation technology such as ultra-violet light and electrostatic spraying devices to be used
6. Each room's soiled linen will be placed in double-lined sealed bags and laundered at high temperature

PUBLIC SPACES

1. As a precaution, only four people will be allowed to take the elevator at any one time
2. Increased cleaning and sanitizing frequency, at least hourly, for high-touch contact surfaces such as elevator buttons and public bathrooms
3. Hand sanitizer dispensers, touchless whenever possible, are available at key guest areas

RECREATIONAL FACILITIES

1. Recreational facilities will have shorter opening hours so as to carry out deep cleaning of equipment and premises as well as regular cleaning and disinfection of recreation facilities and gym equipment
2. Mandatory temperature screenings for all guests prior to entry to recreational facilities
3. To maintain safe distancing, some gym machines will be left unoccupied and gym usage may be limited to only a number or participants per given time slot
4. Where applicable, guest numbers for social functions will be limited for the time being

RESTAURANTS

1. Restaurant capacity will be capped at 50%. Guests are encouraged to make prior table reservations to prevent disappointment
2. Tables and booths will be rearranged with 1 to 1.5-meter distance between each dining party
3. The Shangri-La Group will abide by the local government's advisory on group size limitations
4. Digital menus and contactless payment options will be made available and encouraged
5. Alcohol wet wipes and envelopes will be provided so diners may safe-keep their face masks while dining
6. Modified table service, e.g. all dishes will be served with a cloche, serving spoons will be offered for all family-style shared dishes