Hotels step up safety measures as GCQ begins in Metro Manila


Posted at Jun 01 2020 01:21 PM

Hotels step up safety measures as GCQ begins in Metro Manila 1
High cleaning measures are being implemented in guest rooms and other parts of the Crowne Plaza Manila Galleria. Handout

MANILA -- Several hotels have enhanced their health and safety measures as Metro Manila transitions to the general community quarantine. 

Others, meanwhile, have reopened dining establishments for takeout to serve more customers.

In separate statements, the following establishments in Metro Manila and beyond shared how they have been preparing to adapt to the "new normal" caused by COVID-19.


City of Dreams Manila said it has set up free COVID-19 testing booths for staff members who are returning to work. 

It assured that the antibody rapid testing is conducted by accredited medical professionals, and is in compliance with Department of Health standards. 

Those who will be needing further testing will immediately undergo the reverse transcription polymerase chain reaction test, as assisted by a medical partner, while being quarantined. 

"The well-being of our colleagues is our paramount concern, more so in these fragile times as we welcome them back to work. Doing the tests will help ensure not only their safety and good health, but also that of our guests," said City of Dreams Manila COO Kevin Benning.

City of Dreams has also come up with a reopening campaign called "Play it Safe," focusing on sanitation and prevention standards being enforced under the "new normal." Among these are thermal screening, sanitation mats, mandatory use of face masks by staff and guests, and the provision of hand sanitizers in all entrances and high-traffic areas. 

Meanwhile, guests checking in will be provided with an amenity kit consisting of a face mask, face wipes, hand sanitizer, and a flyer on sanitation and proper prevention guidelines. 

Physical distancing guidelines are being put in place in the gaming area, with a maximum of three players allowed per table and slot machines set apart by at least one meter.

Restaurants now host 50% less of their usual capacity, with menus for takeout and delivery and a la carte menus designed to not compromise new hygiene practices. 

"We have been consulting closely with PAGCOR, the Department of Health, and the Parañaque Health Office to fully comply with health standards and government guidelines, even going beyond the basic requirements whenever possible, to ensure a safe environment for the health and well-being of City of Dreams Manila's guests and colleagues," Benning said. 


Crowne Plaza Manila Galleria said it has enhanced its health and safety practices in the hotel, in compliance with guidelines set by the Department of Trade and Industry and the Department of Tourism (DOT). 

Prior to arrival, guests at the hotel are requested to accomplish a health declaration form and pre-settlement of payment for their stay for seamless check-in. Upon arriving, they will undergo temperature screening and will be asked to pass through a sanitizing mat. 

A clear barrier has been installed at the reception to reduce physical contact, with guests having the option to ask for assistance via electronic communication during their stay. 

High cleaning measures are also being implemented in guest rooms and other parts of the hotel, with reduced physical contact observed during laundry pickup. 

Crowne Plaza Manila Galleria is also offering "Comfort Food on the Go" to accommodate reservations for takeout and delivery. The hotel assured that it follows strict food handling standards as proven by its certification from the DOT. 


The all-day cafe of Marco Polo Ortigas Manila has resumed operations, offering coffee and dessert for pickup from 8 a.m. to 6 p.m. daily. All orders must be placed at least a day in advance. 

Also open are the hotel's restaurants Cucina and Lung Hin, with dishes similarly available for takeaway. 

Marco Polo Ortigas Manila said all dishes are prepared in line with internationally prescribed safety and sanitation guidelines, with the hotel following an online, contactless policy for payments. 


Business goes on at Seda Hotels as it continues to serve long-staying guests and those working for business process outsourcing firms.

The hotel chain mentioned its intensified safety efforts such as reducing services and facilities, daily temperature checks, protective barriers at the reception counter, wearing of face masks, providing tissue for pressing buttons inside elevators as well as a waste bin for disposal, and individually packed food orders.

"Seda is a homegrown brand with a long-term view. We have the flexibility to reset profit targets over certain periods for long-term gains like cementing our relationship with our most valued clients and supporting the Philippine economy in our own way,” said Seda senior group general manager Andrea Mastellone.


Sheraton Manila has launched to-go menus for its restaurants S Kitchen and Oori, offering international cuisine and healthy options for takeout and curbside pick-up.

Orders can be made from 10 a.m. to 7 p.m., with payment options including cash, debit card, credit card, and PayMaya. 

Sheraton Manila assured that it practices the highest food safety measures in preparing orders. 


The Farm at San Benito in Batangas has released a video showing the luxury resort's health and safety protocols as it prepares to welcome customers in the "new normal." 

Check it out below:

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