MANILA – A bride’s social media rant about her unfinished wedding dress by Patricia Santos has gone viral, prompting the designer to the stars to issue a public apology.
It was last December 27 when Facebook user Aan Tolentino-Tan gave a detailed account of how she felt “sidelined” by Santos and her team, who have created gowns for celebrities like Kathryn Bernardo and Liza Soberano.
Santos’ sketch of her gown was also shown in the post, as well as snaps from the bride’s fittings and her big day.
“The design agreed upon was not executed in its entirety as the train was removed without my approval. And the beadings and appliques that should be placed on the shoulder and arm area [were] not done as well, making it appear to be an off-shoulder type gown,” Tolentino-Tan lamented, adding that she was “humiliated” after some wedding guests informed her of the times that her chest was exposed because of her ill-fitting gown.
She added: “To wedding gown designers, please do treat your clients equally. We may not be big celebrities, but we are also paying customers, hindi ko lang pinitas sa kangkungan ‘yung ipinambayad ko. It may be the nth wedding you guys are a supplier of. But for your brides, it is their one and only wedding. We deserve to be taken care of and not sidelined.”
Read the bride’s full post below:
In an Instagram post on Monday, Santos said she takes full responsibility for her actions.
“I have failed my bride on her wedding day,” she admitted, noting that 2019 was the “most challenging” part of her seven-year career as a designer.
Citing her struggles to “run my fast-growing business alone” and moving her office in Bonifacio Global City, Santos said she has “expanded without thinking about the challenges and the consequences that may arise in the process.”
The designer went on to share that she immediately apologized to the bride and gave her a full refund, although she is aware that these are “not enough to cover the hurt I made her feel during her most special day.”
And while she regrets her mistake, Santos stressed that she “didn’t mean for any of this to happen.”
She promised to try harder to improve her craft, but also acknowledged the possibility of leaving the industry.
“I have tried my best to be there for everybody. If this breaks me and our atelier doesn’t make it through this, I will accept and I will let go, and trust that this is not what’s meant for me,” Santos said. “Even though it hurts me so much to be in this situation, I will finish all my work properly and I will willingly quit my job.”
Read the designer’s full apology below: