BPO automation may displace 40,000, add 700,000 jobs | ABS-CBN

ADVERTISEMENT

dpo-dps-seal
Welcome, Kapamilya! We use cookies to improve your browsing experience. Continuing to use this site means you agree to our use of cookies. Tell me more!

BPO automation may displace 40,000, add 700,000 jobs

BPO automation may displace 40,000, add 700,000 jobs

Katrina Domingo,

ABS-CBN News

 | 

Updated Aug 01, 2017 03:41 PM PHT

Clipboard

MANILA - The shift to automation can displace 40,000 low-skilled workers in the business process outsourcing industry, but will open up job opportunities for nearly 700,000 higher-skilled counterparts, an industry official said Tuesday.

Low-skilled workers include receptionists and clerks. Job demand will shift to medium and high-skilled jobs that offer higher compensation, said Alex Tined, program director of the IT and Business Process Association of the Philippines.

"We need to teach them the new jobs. The challenge now is to make sure that we have people to do the mid and high skill jobs," Tined said.

Tined said some 388,000 jobs would be added to the middle level and another 309,000 to the high skill level, bringing the industry workforce to 1.8 million by 2022 from the current 1.14 million.

ADVERTISEMENT

The BPO industry is a key job generator and source of dollar earnings that help strengthen the peso.

Tined said the Philippines had fallen to third place among the world's top BPO destinations, as India and China lure companies with more advanced technologies.

China is a relative newcomer to the race, previously dominated by India and the Philippines.

ADVERTISEMENT

ADVERTISEMENT

It looks like you’re using an ad blocker

Our website is made possible by displaying online advertisements to our visitors. Please consider supporting us by disabling your ad blocker on our website.

Our website is made possible by displaying online advertisements to our visitors. Please consider supporting us by disabling your ad blocker on our website.