Transportation Undersecretary Cesar Chavez on Wednesday said that they are going beyond what is necessary to help a woman whose arm was severed after accidentally falling into the track of the MRT-3.

"We go beyond legalities. We go beyond what is required by government sapagkat alam namin na nagiisa lang siyang anak," Chavez said in an interview on DZMM.

Angeline Fernando, a 24-year-old senior quality engineer, is still under observation at the Makati Medical Center after a surgery that successfully reattached her arm.

• READ: Severed arm reattached to woman in MRT accident

"Ang importante dito nang makausap ko mismo si Angeline, sinabi natin na hindi natin siya iiwanan, hindi natin siya pababayaan," he said.

Chavez said Fernando's father is jobless and her mother is a seamstress.

"Siya ang inaasahan sa pagbabayad ng bahay. Ang objective sana ni Angeline ay mahulugan na hanggang December. Nakita natin ang kalagayan nila at kailangan talaga ng tulong ng gobyerno at iba pang private citizens na pwedeng tumulong," he said.

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Fernando experienced a dizzy spell after getting off at the MRT-Ayala Station northbound platform at around 2:35 p.m. Tuesday.

"Kanina, kausap namin yung magulang tiningnan namin kung anong maitutulong din ng kanyang kumpanya. Pagaambag-ambagan namin ito maliban doon sa government agencies, meron din kaming ilang kinakausap na pwedeng tumulong sa kanya," he said.

He likewise urged senior citizens, pregnant women and those feeling unwell to inform the security guards on duty at the platform before boarding the train.

"Magpa-assist kayo sa gwardiya, alam naman nila kung anong bagon yan, para masalubong kayo," he said.

Meanwhile, Chavez also revealed that even before the accident, Transportation Secretary Arthur Tugade has instructed that all new rails must have platform screen doors like those in some stations abroad.

"Nakita niya yung importansiya ng platform screen door ang utos niya yung mga bagong riles na gagawin at yung aaprubahan dapat may screen door katulad sa London, sa Japan sa Singapore, sa Hong Kong," he said.