Dial 8888, 911: Gov't opens complaints, emergency hotlines

ABS-CBN News

Posted at Aug 01 2016 12:43 PM | Updated as of Aug 01 2016 09:53 PM

MANILA - Malacañang and the national police on Monday launched their respective hotlines for receiving public complaints and emergency calls.

The President's Hotline or 8888 is dedicated to complaints against fixers, scalawag officials and poor government services.

Callers will be asked to identify the government employee and agency tagged in their complaint, date and details of the incident, their proposed solution and contact details.

The complaints will be forwarded to both the concerned agency and the Office of the President within five days.

Ariel Ronquillo of the Civil Service Commission said the hotline has received 76 calls from the public, as of past 6 a.m. Monday.

The Philippine National Police (PNP), meanwhile, is now ready to receive emergency calls through hotline 911.

PNP chief Ronald "Bato" Dela Rosa said policemen will serve as the first batch of respondents to 911 calls.

Plans were still being ironed out to connect the hotline with the Bureau of Fire Protection (BFP) and calamity response agencies, Dela Rosa said.

He also urged the public to refrain from making prank calls to the hotline. "This will clog up the lines and prevent people with real emergencies to reach us."

Hotline 911 received 2,475 recorded calls, between 12 a.m. to 7 a.m. Monday.

Out of the total, only 75 calls were legitimate while the 1,119 were dropped and 1,356 were prank calls.

-- With reports from Tina Marasigan and Maan Macapagal, ABS-CBN News; Henry Atuelan, DZMM