MANILA, Philippines – Convergys Corporation was again named “BPO Employer of the Year” at this year’s International ICT Awards held in Manila.
The award marked the third time the customer management firm was named the top business process outsourcing (BPO) in the country.
“Convergys is dedicated to providing unparalleled service to our clients and their customers across the globe,” said Ivic Mueco, Convergys vice president and country manager in the Philippines.
“The hard work and dedication of our employees in the Philippines continues to support our growth and our goal of being the employer of choice throughout the country,” Mueco added.
The judging committee based its decision on the firm’s leadership, strategic HR practices, continuous improvement programs, corporate social responsibility efforts, and overall support for the industry.
Convergys has established 18 contact center facilities in the country within 8 years.
It has about 26,000 employees throughout these sites.
The annual ICT Awards aim to “promote the work and achievements of companies, individuals, and the overall industry to the Philippine and international business community.”