DFA probes case of seniors turned away at satellite office

ABS-CBN News

Posted at Mar 02 2018 10:48 AM

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MANILA - The Department of Foreign Affairs is investigating the case of 2 senior citizens applying for passports at the DFA satellite office in Cubao who were turned away because all the application slots were already filled up.

A report on DZMM's Failon Ngayon said the 2 senior citizens arrived at Ali Mall in Cubao before 10 a.m., ahead of the mall's opening.

The 2, however, were asked to come back because the allotted 50 passport slots for walk-in applicants were already filled up.

Assistant Secretary Frank Cimafranca of the DFA office of consular affairs said he has instructed officials at the DFA Ali Mall satellite office to explain what happened.

"If they are seniors and they walked in at the opening of the mall, then they should have been accommodated," he said.

He pointed out that seniors are entitled to a courtesy lane. He also questioned why the office can only accommodate 50 walk-in applications but said it is possible that this could be filled up quickly.

He said there is also a possibility that the person who told the senior citizens to come back had other ideas.

"Baka hindi empleyado yun. Baka bibiktimahin sila," he said.

Under existing guidelines, seniors, minors 7 years and below, persons with disabilities, single parents (with Solo Parent ID) and their minor children, pregnant women with medical certificate, and migrant workers with sufficient proof of status may apply for passports at DFA consular offices without online appointments.

RADIO DZMM, March 2, 2018