NTC says hands tied on internet speeds

ABS-CBN News

Posted at Mar 18 2016 04:10 PM

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The National Telecommunications Commission (NTC) admitted on Friday that it cannot penalize service providers for failing to live up to their promised internet speeds.

The regulatory agency issued this statement after an NTC test on 36 customers of fixed internet set-ups showed that none of the telecommunication companies delivered the internet connection speed described in advertisements.

Speaking to radio dzMM, NTC deputy commissioner Edgardo Cabarios pointed out that there is no standard minimum internet speed that should be delivered by telcos.

Given this, the NTC may only oblige service providers to advertise the actual average speed experienced by their consumers.

But Cabarios added that failure to meet promised services is a violation of the Consumer Act, and complaints about this falls under the jurisdiction of the Department of Trade and Industry (DTI).

The NTC also earlier clarified that the results of its speed test are still inconclusive due to the small number of samples. It is now looking to the public for more volunteer subscribers to have the internet speed of their fixed lines checked.

- dzMM, 18 March 2016

READ: Want faster internet? No choice but to pay more, NTC says