How to refund Last Home Stand tickets

ABS-CBN News

Posted at Jul 23 2014 09:28 AM | Updated as of Jul 23 2014 05:28 PM

MANILA, Philippines -- PLDT is now offering to refund ticket holders for "The Last Home Stand" after Tuesday night's basketball event turned into a fiasco and Wednesday night's events were cancelled.

In a statement, PLDT Executive Vice President Ariel Fermin said ticket holders for both the Tuesday and Wednesday events "will be refunded in full in an expeditious manner."

Those seeking a refund may send the following information: 1) Full name; 2) ticket number; 3) contact number; and 4) email address either by text message to 0919 614 0865 or email to [email protected]

The ten-digit ticket number can be found at the left portion of the ticket, below the seat number.

Refund hotlines were also set-up:

836-5818
836-5890
836-5819

The lines will open Wednesday at 9:00 a.m.

PLDT also apologized to the Filipino basketball fans who trooped to the Araneta Coliseum last night expecting to watch a game, only to witness the NBA stars and Gilas Pilipinas perform shooting drills.

"We wish to apologize to our Filipino basketball fans for the sudden and disappointing turn of events today. We ourselves are extremely disappointed by this unexpected development," PLDT Chairman Manny V. Pangilinan said.

"All we wanted was to give our Filipino basketball fans a real treat while at the same time, through this benefit event, help our countrymen who are still recovering from Super Typhoon Yolanda and more recently, Typhoon Glenda," Pangilinan added.

Fermin said that the agreement with the event organizer, IGW -- whose role it was to arrange the participation of the NBA players -- provided for a format involving a basketball clinic followed by a 5-on-5 game between Gilas Pilipinas and the Fibr All-Stars.

However, PLDT was informed by IGW a few hours before the event on Tuesday, July 22, that the 5-on-5 game was not allowed by the NBA.