Lapid wants food, grocery delivery drivers reimbursed for canceled orders

Katrina Domingo, ABS-CBN News

Posted at Jul 14 2020 10:48 AM

Foodpanda riders are seen on Metro Manila streets at the height of the pandemic lockdown in this photo taken on March 26, 2020. George Calvelo, ABS-CBN News/File Photo

MANILA - Sen. Lito Lapid on Tuesday pushed for the "mandatory reimbursement" of canceled food and grocery orders to spare delivery personnel from spending on items that will not be paid by those who ordered it.

A lot of Filipinos have relied on food and grocery delivery services during the enhanced community quarantine, but several customers have been resorting to "unjustified cancellation of orders" even for items that were already paid by delivery riders, Lapid said in a statement.

"Masakit isipin na sa kabila ng panganib na hinaharap ng mga delivery rider para lamang makapagserbisyo sa mga customer at kumita ng maliit na halaga, sa huli, sila pa ang naloloko," he said.

(It is painful to know that despite the danger that delivery drivers face to provide services to customers to earn a meager amount, in the end, they are the ones who are duped.)

"Bukod sa nasasayang ang oras at salapi ng mga riders dahil sa pagkansela ng order, ang mas malala pa, may mga pagkakataon na ni hindi matunton ang address ng nanlokong customer dahil sa fake address," he said.

(Aside from wasting the time and money of riders, there are also those who provide fake addresses.)

Under Lapid's Senate Bill No. 1677, customers who cancel orders at least thrice a month may be jailed up to 6 months and may be fined up to P100,000 for "unjustified cancellations of confirmed orders."

Food and grocery delivery service providers who fail to mount a reimbursement scheme for delivery personnel may be required to pay a fine up to P500,000, "and double the amount of money not reimbursed" to their drivers.

The bill also requires delivery service providers to reimburse canceled orders within 24 hours.

"This bill also requires the implementation of Know-Your-Customer (KYC) rules which will entail the submission and verification of proof of identity and residential address, subject to compliance with the Data Privacy Act of 2012," Lapid's statement read.

"Sa hirap ng buhay ngayon lalo't nasa gitna tayo ng pandemya, lahat naman tayo ay gustong kumita... Kaya para masiguro na hindi na sila maloloko pa ng mga biglaang pagkansela ng order, dapat masiguro na ang mga umoorder ay magbibigay ng totoong pangalan at address," the senator said.

(With our difficult situation, especially now that we are in the middle of a pandemic, everyone wants to earn... So to ensure that riders will not be duped through cancelled orders, we should make sure that customers will only provide their real names and addresses.)

A similar bill has been filed in the House of Representatives last week.