MANILA – Some 140,000 Manila Water customers will receive a rebate this June following massive service interruptions that started in March, a regulator said Tuesday.
The 140,000 accounts, identified as “severely” affected will receive P2,197.94 each, said Metropolitan Waterworks and Sewerage System (MWSS) chief regulator Patrick Ty.
Severely affected residents are those who experienced 7 days with no supply for 24 hours from March 6 to March 31, he said.
“This amount was identified based on the list of 45 barangays released by Manila Water when the concessionaire offered a one-time bill waver last April,” Ty said in a press briefing.
“This is based on their inability to provide 24/7 uninterrupted water supply,” Ty said, citing Section 10.4 of the concession agreement.
Residential connections that do not fall under the "severely affected" category are also entitled to a 10-cubic meter rebate equivalent to P153.93, Ty said.
Ty said the computation of the rebate will be made available in the MWSS website.
Manila Water was ordered to pay a total of P1.13 billion in fines after a supply shortage affected tens and thousands of residents in Metro Manila's east zone.
Normal operations are still unlikely as supply remains "deficient" Manila Water Corporate Communications head Jeric Sevilla said in a separate interview.