Palace tells gov’t agencies to respond to public requests within 15 days

Dharel Placido, ABS-CBN News

Posted at May 07 2018 03:34 PM

FILE PHOTO: Members of Social Security System, who currently have unpaid loans, troop to the SSS main office along East Avenue, in Quezon City, August 2017, to process documents for the agency’s loan restructuring program. ABS-CBN News

MANILA - Malacañang has ordered government agencies and instrumentalities, including government-owned and controlled corporations to respond to all public requests and concerns within 15 days.

Palace’s Memorandum Circular No. 44, signed by Executive Secretary Salvador Medialdea, formalizes President Rodrigo Duterte’s often repeated promise that government agencies will act swiftly on public requests under his administration.

The memorandum states that all government agencies “performing frontline services… are hereby directed to respond to all public requests and concerns within 15 days from receipt thereof, unless a shorter period is provided under applicable laws and issuances.”

The memorandum circular stresses that the Anti-Red Tape Act provides that the state shall take appropriate measures to promote transparency in each agency with regard to the manner of transacting with the public, with the object of reducing red tape and expediting transactions in government.

It also noted that the code of conduct and ethical standards for public officials and employees provides that all public officials and employees shall, within 15 working days from receipt thereof, respond to “letters, telegrams, or other means of communications sent by the public and that the reply must contain the action taken on the request.”

“The State shall provide the means to strengthen the people’s channel of communication to the government by promoting and emphasizing the importance of responsive and service-oriented government agencies and instrumentalities, with the objective of fostering transparency and accountability.”