DSWD sets up grievance mechanism for COVID-19 cash aid


Posted at Apr 24 2020 11:28 PM

DSWD sets up grievance mechanism for COVID-19 cash aid 1
Residents wait at a neighbor's home at Barangay Calawis in Antipolo Rizal amid the enhanced community quarantine on April 24, 2020. Jonathan Cellona, ABS-CBN News

MANILA – The Department of Social Welfare and Development (DSWD) has set up a mechanism to address grievances surrounding the distribution of the emergency subsidy under the government’s Social Amelioration Program (SAP).

In a statement released Friday, the agency said it has created a “Grievance Redress System” amid rising concerns of families who supposedly did not receive the government’s financial assistance amid the coronavirus disease-triggered lockdown.

“The public is encouraged to voice out and report anomalies or irregularities in the delivery of SAP through the DSWD Grievance Redress System,” Social Welfare Undersecretary Camilo Gudmalin said.

Under Republic Act 11469 or Bayanihan to Heal as One Act, a subsidy shall be given to low-income families severely affected by the enhanced community quarantine.

Eligible families who didn’t receive the financial assistance may file an appeal with their Local Social Welfare and Development Offices (LSWDOs) within 3 days from the start of the payout or distribution of SAP in their barangay, the DSWD said.

The LSWDO will then submit the consolidated appeals to the concerned DSWD Field Office for evaluation within 3 days.

Under the DSWD omnibus guidelines, the following are excluded from SAP:

  • Elected and appointed government officials such as permanent, contractual, casual, coterminous or personnel contracted (under Memorandum of Agreement, Cost of Service, Job Order, and other similar arrangement/s) in any National Government Agency (NGA), Government-owned and Controlled Corporation, Local Government Unit, and GOCC with original charter;
  • Employees in the private sector, or those in the formal economy, including those who are employees of GOCC without original charters, regardless of the existence of employee-employer relationship, and regardless of the fact that they are receiving salary or wage;
  • Retired individuals who are receiving pension;
  • Families with independent financial capacity consistent with the intent of RA 11469 to provide assistance to low income families.

The DSWD said all SAP-related grievances would be managed and monitored by the DSWD Central Office-Operations Center through its 24/7 hotline number 16545.