Call center suddenly closes; 130 lose jobs

by Carine Asutilla, ABS-CBN Central Visayas

Posted at Jan 13 2014 08:13 PM | Updated as of Jan 14 2014 04:13 AM

CEBU CITY - Around 130 employees of a US-based call center company in Cebu sought the help of the Inter-Call Center Association of Workers (ICCAW) after the company closed down last week.

The office of Leadamorphosis, a call center company at Escario Street in Cebu City, was covered with placards as its employees staged a protest after it suddenly closed down Wednesday.

According to the call center agents, their management announced suspension of work at around 4 a.m. on January 8 but no explanation followed.

Jay Roland Ramirez, one of the employees, said the company started operating in May 2013 after it changed its name from Vector BPO, which operated for 5 years since September 2008.

Ramirez said their clients were from the US. There products included home security, education, and emergency pendants.

There was no sign that the company was going to close down.

Iristelyn Galimba, a spokesperson of the employees, said last January 10, they received 30% of their salary for December 16-31, 2013.

The company also never told them if they will still receive the remaining 70% of their wage for the period, as well as their salary for January 1-8, 2014.

Galimba said they tried calling the company's vice-president and general manager, who they think is still is Cebu but their calls remained unanswered.

They also sent him messages online but got no reply.

The call center's employees are now seeking the help of ICCAW.

Rossie Hong of ICCAW said that they will bring the employees' complaint to the Department of Labor and Employment.