Tropical Storm Ondoy: Updates and Advisories


Posted at Sep 27 2009 08:00 AM | Updated as of Oct 05 2009 05:52 AM

[As of 7 p.m. Sept. 29]  A list of advisories and updates from airlines and government offices in connection with the aftermath of tropical storm Ondoy (international code name Ketsana).

How to help: information here

List of class suspensions and cancelled events are here

NDCC List of 'Ondoy' fatalities, missing here

Important phone numbers and links

Phone numbers

Police Central Hotline 171

NCRPO Hotline

National Disaster Coordinating Council (NDCC)


Rizal PDCC
09153767070 and 09278400133

Red Cross


Metro Manila Development Authority (MMDA)



Manila Water

Bureau of Fire Protection, National Capital Region

Department of Social Welfare and Development

Disaster Relief Operations, monitoring and Information Center (DROMIC), DSWD-NCR - 488-3199 (24hours)
Crisis Intervention Unit (CIU), DSWD-NCR - 733 8635 (24 hours)
Disaster Relief Operations, Monitoring and Information Center (DROMIC), DSWD-Central Office - 931 8101 to 05, local 506; 951 7119 (24 hours)


Transport Advisories

Number coding has been suspended Monday-Friday - Robert Nacianceno, MMDA General Manager

MMDA Metrobase advisory as of 5 p.m.

- Ortigas Floodway: Genis Bridge - not passable to all types of vehicles
- Gil Fernando, Marcos highway - gutter deep, 10-15 cm - passable to alll types of vehicles
- Imelda Ave. - gutter deep, 10-15 cm, passable to alll types of vehicles
- Kingsville towards Masinag - knee deep high - passablw to all types of vehicles
- España, UST - 26 cm, not passable to light vehicles
- all areas in EDSA - no problem
- C55 Road - light to moderate traffic (passable)

North Luzon Expressway

NLEX is now passable, whole strecth southbound and northbound. No traffic build up as of this time. No more floods.


LRT and MRT will operate for 24 hours to accommodate stranded passengers. For Sunday, the fare for both rail systems will only be P10, flat rate. Regular rates resume tomorrow.

Cathay Pacific

Typhoon Ondoy - Advice to Passengers (Last updated: 26 Sep 2009 23:00PHT)

Subject to the re-opening of NAIA following Saturday's (26 September) typhoon and related disruptions, Cathay Pacific would like to announce a revised schedule for its flights today, Sunday 27 September:

CX912 estimated departure 10:00
CX904 estimated departure 10:25
CX906 as per original schedule 11:05
CX900 as per original schedule 12:30
CX918 as per original schedule 17:55
CX902 as per original schedule 20:00

This schedule is still subject to possible changes assuming no further deterioration in weather conditions.

a. For passengers holding confirmed bookings to any destination for 27 September, please proceed to the airport as normal but allow additional time for processing.
b. For passengers who were due to travel on 26 September, if your final destination is Hong Kong, please proceed to the airport as normal but allow additional time for processing.
c. For passengers who were due to travel on 26 September to destinations beyond Hong Kong, we are currently working on new arrangements in order to get you to your final destination as soon as possible. However, flight loadings are such that no guarantees can be given.

For the most updated information, please visit Our Reservations line (02)7570888 will also be made available tomorrow from 0800-1600

Cathay Pacific Airways sincerely apologises for the inconvenience caused.

Philippine Airlines

PAL flights, domestic and international, are back to normal operations today (Sunday). Some international flights will encounter some delays.

Replacement flights of cancelled flights yesterday
PR-4667 to Incheon, South Korea, to depart 1:40 p.m. today (Sunday)
PR-906 to Las Vegas, to depart 2 p.m.
PR-904 to San Francisco, to depart 12 noon
PR-902 to Los Angeles, to depart 11 p.m.
PR-4327 to Tokyo, to depart 7 p.m. 

Cebu Pacific

Statement on Sept 27, 2009 flights.

CEB waives all rebooking charges for passengers who are booked on today's flights (Sept. 27,2009) but are unable to get to the airport or are late for their flights because of the flooding in Metro Manila.

Passengers can rebook their flightsfor travel within the next seven days. CEB apologizes if there were any miscommunications regarding this matter.

Other Advisories 

Price Watch

Palace deputy presidential spokesman Prof. Gary Olivar reminds the public to watch for the prices of food in wet and dry markets and report any incident of overpricing to 0917-806-3473, the DTI hotline. He also urges the public to avoid spreading false information in times of crisis especially those that will create fear and panic.

Globe Telecoms

Globe is now attending to a number of cellsites and telephone cabinets affected by floodwaters. Coverage should improve towards the end of the day.  Hotline numbers; call toll free: 211 and 730-1000.


Due to heavy flooding in several areas in Metro Manila, we advise our customers to boil their water for at least three (3) minutes before consuming.  This is an additional precautionary measure, as Maynilad personnel are currently working to assess the condition of our facilities and pipelines.  We will provide further updates as they develop.

Maynilad water supply update as of 3 p.m. Sunday:
Maynilad's Parañaque-Villamor station is still not fully operational (we expect to have the facility online by 4 pm).

In Cavite, our four deepwells are not running so water supply in portions of Noveleta are affected.

In Fairview, three boosters (instead of four) are functioning.

Talipapa, Kingspoint, and Barangay Silangan are affected.

In Alabang, half of the area has low to no water as our Putatan facility is still under water. We are tankering now to supply water to the residents.

In Valenzuela, all except 1 inline booster are not running.

We advise all Maynilad customers to store water in case of supply emergency.

We will provide further updates as they develop.

Smart Communications

Customers who wish to help Typhoon Ondoy's victims may give donations and drop these at SMART branches located in the following malls: SM Muntinlupa, SM Bicutan, SM Sucat, Festival Mall Alabang, Alimall Cubao, Gateway Mall Cubao, SM Fairview, SM North EDSA-Annex, Alabang Town Center, SM SouthMall and SM Megamall.

Manila Water

From Jeric Sevilla, Head of Corporate Communications of Manila Water:
With the exception of the flooded areas of San Mateo, Rodriguez, Pasig, Taytay, Angono, Binangonan and Marikina, potable water supply continues to be available from the taps of 90% of the residents of the East Zone under Manila Water.
18 water tankers have been mobilized to provide water supply to those areas in San Mateo and San Rafael in Rodriguez, Rizal.
While laboratory results meet the parameters of the DOH and Philippine National Standards for Drinking Water, the public is advised to boil their water especially in areas that were flooded and whose internal plumbing systems may be leak-prone to avoid contamination.

From Mr. Ramon Ang, San Miguel Corp.

Mr. Ramon Ang of San Miguel Corporation is calling on anyone who wants to sell motorized boats. Mr. Ang is buying up to 50 boats for use in rescue operations. Please contact Menlou (09178548744) and Jane. Thank you.

Bank of the Philippine Islands (BPI)


The ATM network is experiencing operational difficulty due to flood situation and downed communication lines.  We are closely coordinating with our telecom provider for immediate restoration to normalize ATM operation.

Rest assured that the BPI team is exerting all efforts in providing the ATM services as soon as possible.  Some ATMs could be operational but due to intermittent lines, ATM machines are not yet in their usual normal operational mode.

Please call BPI 89-100 for updates.


Banco de Oro

Advisory from Nestor Tan, BDO president

Except for about 40 branches heavily affected by the calamity, BDO will conduct normal operations in all its branches tomorrow. We will make provisions for clients of temporarily closed branches to be serviced by the nearest BDO branch in the vicinity.

BDO's ATM network continues to operate. However, some machines affected by floods and telephone line problems may be unavailable temporarily. We will be providing an update of the temporarily closed branches and their designated 'buddy' branches subsequently."

Urgent Advisory for Accenture employees

CONTACT: Louise Sabariaga (632) 8495371 [email protected]

Accenture would like to determine the condition of its employees and any assistance or support that they may need.

Accenture employees may call any of these Accenture Hotlines: 620-2096 up to 2099, 8495414, 8495394, and 8495754 to leave the following information: full name, project, and workforce (ITO, BPO or Enterprise); physical condition; assistance or support needed; and contact numbers.