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BPOs seen hiring up to 100,000 this year; work-from-home also here to stay

ABS-CBN News
Updated as of Feb 15 04:17 PM

The business process outsourcing industry will hire between 80,000 to 100,000 employees this year, sustaining the sector's yearly recruitment numbers, an industry group said on Monday.  Read more »

BPOs, government among top recruiters in January 2021 - JobStreet

ABS-CBN News
Posted at Jan 27 09:27 PM

BPO firms and the government were also the top industries hiring in September last year, as lockdown restrictions eased due to the pandemic.  Read more »

Healthcare BPOs see opportunity to upgrade PH systems amid pandemic

Warren de Guzman, ABS-CBN News
Posted at Nov 11 04:19 PM

The COVID-19 pandemic presents an opportunity for Philippine hospitals, clinics, insurance companies and government agencies to make their healthcare data systems more interoperable, an industry group of BPOs that handle healthcare information said on Wednesday.  Read more »

US jails are outsourcing medical care — and the death toll is rising

Jason Szep, Ned Parker, Linda So, Peter Eisler and Grant Smith, Reuters
Posted at Oct 26 10:59 PM

“I need to go to the hospital,” he told his mother in a jailhouse phone call. “I’m gonna die in here.”   Read more »

30,000 BPO jobs available to repatriated OFWs: DOLE

ABS-CBN News
Posted at Oct 07 12:58 PM

Some 30,000 job opportunities in the business process outsourcing (BPO) industry are available to migrant workers who were repatriated due to the COVID-19 pandemic, the Department of Labor and Employment (DOLE) said Wednesday. Read more »

ALAMIN: Mga sektor na nag-aalok ng mga trabahong in-demand ngayong pandemya

ABS-CBN News
Posted at Oct 04 02:51 PM

Anim na sektor ang nagbibigay ngayon ng tinatawag na "resilient jobs" o mga trabahong in-demand kahit may pandemya. Read more »

DTI aiming to tap Australian market for Philippine BPO industry

ABS-CBN News
Posted at Sep 22 02:43 PM

The DTI said its Export Marketing Bureau (DTI-EMB) and the Philippine Trade and Investment Center in Sydney will conduct a webinar+ on 25 September 2020, 1:30 pm in the Philippines and 3:30 pm in Australia. Read more »

De Lima wants probe on BPO workers placed on 'floating status' during COVID-19 crisis

Katrina Domingo, ABS-CBN News
Posted at Jul 14 12:01 PM

Detained Sen. Leila de Lima has filed a resolution urging the Senate to probe the status of business process outsourcing (BPO) employees who were allegedly placed on "floating status" during the coronavirus disease 2019 (COVID-19) crisis.   Read more »

BPO, 'Build Build Build' to spur Philippine economic recovery says Bello

Arianne Merez, ABS-CBN News
Posted at Jul 01 02:19 PM

The Philippines is hoping to spur economic recovery with jobs in construction and the business process outsourcing (BPO) industry, the country's labor chief said Wednesday as the coronavirus pandemic threatens with more job losses.   Read more »

Many BPO firms expect growth this year despite COVID-19 disruptions

ABS-CBN News
Updated as of Jun 26 11:40 AM

The IT and Business Process Association of the Philippines said almost half of the companies it surveyed are still optimistic about growth this year, with strong demand from the healthcare, telecoms, e-commerce and logistics sectors. Read more »

BPOs keep jobs on the back of logistics, e-commerce

Jessica Fenol, ABS-CBN News
Posted at May 07 02:03 PM

Logistics and e-commerce drove demand for outsourcing during the lockdown, offsetting the decline in its traditional markets and helping save jobs, the head of an industry group said Thursday. Read more »

BPOs insist: We are 'very different' from POGOs

Jessica Fenol, ABS-CBN News
Posted at May 07 02:03 PM

The BPO industry "generate a lot of jobs for Filipinos and are leveraging the talent that we have in the Philippines," CCAP president Jojo Uligan told reporters in a video conference.    Read more »

Philippines to lose P50 billion if POGOs classified as BPOs: senator

ABS-CBN News
Updated as of May 05 09:47 AM

Classifying Philippine offshore gaming operations (POGOs) as business process outsourcing (BPO) firms will allow them to skip the payment of license fees, resulting in the loss of some P50 billion over due franchise fees, Sen. Franklin Drilon said Tuesday. Read more »

Palace: No favoritism in allowing POGOs to resume operations

ABS-CBN News
Posted at May 02 02:18 PM

MANILA – Malacañang said Saturday it was not playing favorites for allowing Philippine Offshore Gaming Operators (POGOs) to partially resume while the country grapples with the COVID-19 crisis. Read more »

Palace on POGO resumption: 'No gambling takes place in the Philippines'

Arianne Merez, ABS-CBN News
Posted at May 01 03:07 PM

Offshore gaming firms are considered part of the business process outsourcing industry, Malacañang said Friday, noting that its local operations do not include gambling per se.   Read more »

Philippine economy's twin engines reboot, seek state support

Cathy Yang and Joel Guinto, ABS-CBN News
Updated as of Apr 27 12:01 PM

Outsourcing and construction, two of the Philippines' economic drivers, are seeking a gradual easing into the new normal due to the COVID-19 pandemic, as they sought state support for a restart. Read more »

Virus upends outsourcing as firms 'reshore' and embrace AI

Cecil Morella and Ammu Kannampilly, Agence France-Presse
Posted at Apr 21 12:14 PM

Restrictions on normal activity in these countries and others have created a logistical nightmare for the managers of call centers and other back-office operations for foreign corporations.   Read more »

BPO industry in Philippines seen benefitting as firms abroad cut costs due to pandemic

ABS-CBN News
Posted at Apr 13 01:54 AM

The Philippines' business process outsourcing industry may stand to benefit from the "next wave" of outsourcing as companies around the world cut costs due to the COVID-19 pandemic, an industry expert said on Sunday.  Read more »

BPOs given until March 20 to find staff lodging, make work-from-home setups

ABS-CBN News
Posted at Mar 18 04:24 PM

Business Process Outsourcing firms and other export-oriented companies will be allowed until March 20 to transfer equipment to their employees and set up work from home arrangements, Malacañang said on Wednesday.  Read more »

'No competition': Duterte seeks more cooperation with India in BPO industry

Arianne Merez, ABS-CBN News
Posted at Oct 18 06:35 PM

Instead of competing, the Philippines and India need to “complement” their strengths in the business process outsourcing industry given that both countries are leaders in the field, President Rodrigo Duterte told Indian President Ram Nath Kovind Friday. Read more »