customer-service | ABS-CBN News

Business Mentor: Properly handling customer queries

Armando Bartolome
Posted at Oct 15 09:51 AM

Providing excellent customer service is essential in any business, whether large or small. Read more »

Six tips on creating a culture of customer service

Armando Bartolome
Posted at Mar 12 09:39 AM

A satisfied customer is like having free advertisement because they talk to other people about how good your products or services are. Read more »

Globe sees service response 'slowdown' amid COVID spike

ABS-CBN News
Posted at Jan 12 09:12 AM

Globe Telecom said there could be a "slowdown" in service response as workers and vendor partners also struggled with the impact of rising COVID-19 cases. Read more »

How to build long-term customer relationships online

Lazada
Updated as of Sep 08 02:03 PM

LazMall Brands Future Forum (BFF) 2021 shared how the platform continues to help brand partners grow in the eCommerce space. Read more »

'Be the disruptor, not the disrupted': Globe's Ernest Cu

ABS-CBN News
Updated as of Jul 17 07:26 AM

Globe President and CEO Ernest Cu sat down recently with best-selling author and Maulik Parekh in the podcast The Futureproof Leader. Read more »

This supermarket introduces self-checkout counter

AllHome AllDay Supermarket
Posted at May 17 04:02 PM

Prioritizing the safety of everyone especially the customers and staff are really what makes businesses thrive amidst the current health state. Read more »

Converge says customer service beefed up in NCR Plus amid ECQ

ABS-CBN News
Posted at Mar 29 04:48 PM

Converge ICT Solutions Inc said Monday it has increased its personnel, communications channels, and service vehicles to ensure continued service during the enhanced community quarantine. Read more »

Cebu resort says seeking to be more friendly to clients with special needs

ABS-CBN News
Posted at Dec 28 02:08 PM

The Cebu resort which was recently racked by controversy over its handling of a child who had autism said Monday it is adjusting its policies to be more friendly to clients with special needs. Read more »

Controversial resort shareholder resigns after drawing flak for autism remarks

ABS-CBN News
Posted at Dec 15 03:00 PM

A resort shareholder who recently drew flak on social media over his handling of a customer complaint and controversial comments on autism has resigned, the resort said in a statement Tuesday.  Read more »

Globe migrates tech systems to Amazon cloud to improve customer experience, 'virtualization'

ABS-CBN News
Posted at Dec 14 06:08 PM

Globe Telecom is migrating its technology infrastructure to Amazon Web Services' (AWS) cloud storage and computing to speed up systems and improve customer experience, it said on Monday. Read more »

BSP sets 'enhanced' website launch in October, aims to bring central bank 'closer to the people'

ABS-CBN News
Posted at Sep 21 01:14 PM

The Bangko Sentral ng Pilipinas said Monday it would launch its enhanced website in mid-October in a bid to connect more to consumers.    Read more »