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25 BPO workers positibo sa COVID-19 matapos ang beach, pool parties sa Subic

ABS-CBN News
Posted at Dec 03 04:02 PM

MAYNILA - Umabot sa 25 kawani ng isang business outsourcing company sa Subic Bay Metropolitan Authority (SBMA) ang nagpositibo sa COVID-19 matapos na magsagawa ng beach at pool parties. Read more »

Teachers start call center to help remote learners

Adrian Portugal, Reuters
Posted at Oct 08 09:26 PM

Worried that remote schooling could become a struggle, a local authority in the Philippines has set up a makeshift call center staffed by dozens of teachers to make sure students don't fall behind in class. Read more »

BPO, 'Build Build Build' to spur Philippine economic recovery says Bello

Arianne Merez, ABS-CBN News
Posted at Jul 01 02:19 PM

The Philippines is hoping to spur economic recovery with jobs in construction and the business process outsourcing (BPO) industry, the country's labor chief said Wednesday as the coronavirus pandemic threatens with more job losses.   Read more »

Many BPO firms expect growth this year despite COVID-19 disruptions

ABS-CBN News
Updated as of Jun 26 11:40 AM

The IT and Business Process Association of the Philippines said almost half of the companies it surveyed are still optimistic about growth this year, with strong demand from the healthcare, telecoms, e-commerce and logistics sectors. Read more »

Singapore BPO Everise to hire 2,000 in Philippines for work-from-home pool

ABS-CBN News
Posted at Jun 23 02:00 PM

The new remote pool will boost its current 3,000 employees in Manila and 12,000 global workforce that cater to its global operations, Everise said in a statement. Read more »

DOLE urged to probe alleged non-payment of call center agents' salaries during COVID-19 crisis

Katrina Domingo, ABS-CBN News
Posted at Jun 22 03:33 PM

Sen. Imee Marcos on Monday urged the Department of Labor and Employment (DOLE) to investigate alleged labor violations in call centers, saying she received reports that several agents have not received their salaries during the coronavirus disease 2019 (COVID-19) pandemic. Read more »

BPOs keep jobs on the back of logistics, e-commerce

Jessica Fenol, ABS-CBN News
Posted at May 07 02:03 PM

Logistics and e-commerce drove demand for outsourcing during the lockdown, offsetting the decline in its traditional markets and helping save jobs, the head of an industry group said Thursday. Read more »

BPOs insist: We are 'very different' from POGOs

Jessica Fenol, ABS-CBN News
Posted at May 07 02:03 PM

The BPO industry "generate a lot of jobs for Filipinos and are leveraging the talent that we have in the Philippines," CCAP president Jojo Uligan told reporters in a video conference.    Read more »

Ilang BPO workers sa sahig ng opisina natutulog para makapagtrabaho

ABS-CBN News
Posted at Apr 29 08:59 PM

Ang iba naman, napipilitang maglakad nang kilo-kilometro dahil sa kawalan ng shuttle service at hotel accommodation ng kanilang kompanya. Read more »

Virus upends outsourcing as firms 'reshore' and embrace AI

Cecil Morella and Ammu Kannampilly, Agence France-Presse
Posted at Apr 21 12:14 PM

Restrictions on normal activity in these countries and others have created a logistical nightmare for the managers of call centers and other back-office operations for foreign corporations.   Read more »

BPO industry in Philippines seen benefitting as firms abroad cut costs due to pandemic

ABS-CBN News
Posted at Apr 13 01:54 AM

The Philippines' business process outsourcing industry may stand to benefit from the "next wave" of outsourcing as companies around the world cut costs due to the COVID-19 pandemic, an industry expert said on Sunday.  Read more »

South Korea reports jump in coronavirus cases after call center outbreak

Hyonhee Shin, Reuters
Posted at Mar 11 06:44 PM

South Korea reported a jump in new coronavirus cases on Wednesday as authorities tested hundreds of staff at a call center where the disease appeared this week, reversing 11 days of slowing infections, health officials said. Read more »

'No competition': Duterte seeks more cooperation with India in BPO industry

Arianne Merez, ABS-CBN News
Posted at Oct 18 06:35 PM

Instead of competing, the Philippines and India need to “complement” their strengths in the business process outsourcing industry given that both countries are leaders in the field, President Rodrigo Duterte told Indian President Ram Nath Kovind Friday. Read more »

BPOs poised for more growth despite AI risk: property firm

Jessica Fenol, ABS-CBN News
Posted at Sep 16 04:05 PM

Artificial intelligence and automation may soon replace repetitive and low-skilled tasks but it could take 10 years before technology could have “meaningful negative impact” in jobs, Leechiu Property Consultants co-founder and CEO David Leechiu told reporters. Read more »

2 call center agent timbog sa droga sa QC

ABS-CBN News
Posted at Sep 11 06:02 AM

MAYNILA—Arestado ang 2 call center agent sa magkahiwalay na buy-bust operation sa Quezon City Martes ng gabi. Read more »

BPO group warns corporate tax reform will lead to slower industry growth

Jacque Manabat, ABS-CBN News
Posted at Sep 10 08:36 PM

The group said the measure will hike their tax expenses by up to 170 percent in 2 to 3 years, cause their service rates to increase and erode their ability to compete globally. Read more »

BPO naungusan ng mga POGO sa demand ng office space sa Metro Manila

ABS-CBN News
Posted at Aug 29 01:24 AM

Sa pagdami ng mga online gambling center sa bansa ngayon, nagkaroon ng karibal ang mga business process outsourcing o mas kilala bilang mga call center sa office spaces sa Metro Manila. Read more »

A.I. tech will hurt domestic call-center industry, says DTI official

ABS-CBN News
Posted at Jul 17 07:43 PM

A trade and industry official said more than 1,000 call-center workers could be affected and relieved from their jobs. Read more »

Suspects in kidnapping of Cancun call center workers arrested

Rebekah F Ward, Reuters
Posted at Jul 04 08:53 AM

MEXICO CITY - Five suspects have been arrested in the kidnapping of more than two dozen call center workers who were likely caught in a business dispute in the Mexican tourist city of Cancun, a state official said on Wednesday.   Read more »

Suspek sa pagnanakaw sa mga mall, arestado sa QC

ABS-CBN News
Posted at Jun 12 04:53 AM

MAYNILA - Arestado ang isang dating call center agent na suspek sa pagnanakaw sa mga mall sa Maynila. Read more »