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Higit 400 kawani ng call center company sa Davao City positibo sa COVID-19

ABS-CBN News
Posted at Jun 07 04:28 PM

Nagpositibo sa COVID-19 ang 403 na kawani ng isang call center company sa Davao City, ayon sa isang local health officer ngayong Lunes. Read more »

Call center in Davao City on lockdown after logging 46 active COVID-19 cases

ABS-CBN News
Posted at May 28 09:23 PM

Dr. Michelle Schlosser, focal person of the said task force, pointed out that the increasing number of new cases has been observed in the said call center office in Ecoland, Davao City in the past few days.   Read more »

BPO industry revenues hit $26.7-B in 2020, up 1.4 percent: IBPAP

Pia Gutierrez, ABS-CBN News
Updated as of May 26 06:54 PM

The industry generated a total of $26.7 Billion in 2020, as BPO companies implemented flexible work arrangements to ensure continued operations amid the pandemic. Read more »

BPO firms secure 1 million COVID-19 vaccine shots

Jamaine Punzalan, ABS-CBN News
Updated as of May 26 04:23 PM

Business process outsourcing (BPO) firms in the Philippines have secured some 1 million COVID-19 shots, an industry leader said on Wednesday.  Read more »

Mga nagpaparehistro para makabisita sa Baguio dumami

ABS-CBN News
Posted at Mar 04 08:00 PM

Tumaas ang bilang ng mga nagparehistro para makapasok sa Baguio City matapos luwagan ang travel requirements para sa mga turista.   Read more »

Mag-asawa patay sa pamamaril sa Taguig

ABS-CBN News
Posted at Feb 01 07:42 PM

Isang mag-asawa ang patay matapos sila pagbabarilin sa Central Bicutan, Taguig City Lunes ng hapon. Read more »

41 BPO employees nagpositibo sa COVID-19 sa Bacolod

ABS-CBN News
Posted at Feb 01 06:28 PM

Isang gusali ng business process outsourcing company sa Bacolod City ang isinara ngayong Lunes matapos 41 na empleyado rito ang nagpositibo sa COVID-19. Read more »

Call center agent, nahuli sa pagnanakaw umano ng video games

ABS-CBN News
Posted at Jan 29 06:07 AM

Isang 36-anyos na lalaki ang timbog matapos umano magnakaaw ng mga video game sa isang mall sa Angeles City nitong Huwebes. Read more »

25 BPO workers positibo sa COVID-19 matapos ang beach, pool parties sa Subic

ABS-CBN News
Posted at Dec 03 04:02 PM

MAYNILA - Umabot sa 25 kawani ng isang business outsourcing company sa Subic Bay Metropolitan Authority (SBMA) ang nagpositibo sa COVID-19 matapos na magsagawa ng beach at pool parties. Read more »

Teachers start call center to help remote learners

Adrian Portugal, Reuters
Posted at Oct 08 09:26 PM

Worried that remote schooling could become a struggle, a local authority in the Philippines has set up a makeshift call center staffed by dozens of teachers to make sure students don't fall behind in class. Read more »

BPO, 'Build Build Build' to spur Philippine economic recovery says Bello

Arianne Merez, ABS-CBN News
Posted at Jul 01 02:19 PM

The Philippines is hoping to spur economic recovery with jobs in construction and the business process outsourcing (BPO) industry, the country's labor chief said Wednesday as the coronavirus pandemic threatens with more job losses.   Read more »

Many BPO firms expect growth this year despite COVID-19 disruptions

ABS-CBN News
Updated as of Jun 26 11:40 AM

The IT and Business Process Association of the Philippines said almost half of the companies it surveyed are still optimistic about growth this year, with strong demand from the healthcare, telecoms, e-commerce and logistics sectors. Read more »

Singapore BPO Everise to hire 2,000 in Philippines for work-from-home pool

ABS-CBN News
Posted at Jun 23 02:00 PM

The new remote pool will boost its current 3,000 employees in Manila and 12,000 global workforce that cater to its global operations, Everise said in a statement. Read more »

DOLE urged to probe alleged non-payment of call center agents' salaries during COVID-19 crisis

Katrina Domingo, ABS-CBN News
Posted at Jun 22 03:33 PM

Sen. Imee Marcos on Monday urged the Department of Labor and Employment (DOLE) to investigate alleged labor violations in call centers, saying she received reports that several agents have not received their salaries during the coronavirus disease 2019 (COVID-19) pandemic. Read more »

BPOs keep jobs on the back of logistics, e-commerce

Jessica Fenol, ABS-CBN News
Posted at May 07 02:03 PM

Logistics and e-commerce drove demand for outsourcing during the lockdown, offsetting the decline in its traditional markets and helping save jobs, the head of an industry group said Thursday. Read more »

BPOs insist: We are 'very different' from POGOs

Jessica Fenol, ABS-CBN News
Posted at May 07 02:03 PM

The BPO industry "generate a lot of jobs for Filipinos and are leveraging the talent that we have in the Philippines," CCAP president Jojo Uligan told reporters in a video conference.    Read more »

Ilang BPO workers sa sahig ng opisina natutulog para makapagtrabaho

ABS-CBN News
Posted at Apr 29 08:59 PM

Ang iba naman, napipilitang maglakad nang kilo-kilometro dahil sa kawalan ng shuttle service at hotel accommodation ng kanilang kompanya. Read more »

Virus upends outsourcing as firms 'reshore' and embrace AI

Cecil Morella and Ammu Kannampilly, Agence France-Presse
Posted at Apr 21 12:14 PM

Restrictions on normal activity in these countries and others have created a logistical nightmare for the managers of call centers and other back-office operations for foreign corporations.   Read more »

BPO industry in Philippines seen benefitting as firms abroad cut costs due to pandemic

ABS-CBN News
Posted at Apr 13 01:54 AM

The Philippines' business process outsourcing industry may stand to benefit from the "next wave" of outsourcing as companies around the world cut costs due to the COVID-19 pandemic, an industry expert said on Sunday.  Read more »

South Korea reports jump in coronavirus cases after call center outbreak

Hyonhee Shin, Reuters
Posted at Mar 11 06:44 PM

South Korea reported a jump in new coronavirus cases on Wednesday as authorities tested hundreds of staff at a call center where the disease appeared this week, reversing 11 days of slowing infections, health officials said. Read more »