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South Korea reports jump in coronavirus cases after call center outbreak

Hyonhee Shin, Reuters
Posted at Mar 11 06:44 PM

South Korea reported a jump in new coronavirus cases on Wednesday as authorities tested hundreds of staff at a call center where the disease appeared this week, reversing 11 days of slowing infections, health officials said. Read more »

'No competition': Duterte seeks more cooperation with India in BPO industry

Arianne Merez, ABS-CBN News
Posted at Oct 18 06:35 PM

Instead of competing, the Philippines and India need to “complement” their strengths in the business process outsourcing industry given that both countries are leaders in the field, President Rodrigo Duterte told Indian President Ram Nath Kovind Friday. Read more »

BPOs poised for more growth despite AI risk: property firm

Jessica Fenol, ABS-CBN News
Posted at Sep 16 04:05 PM

Artificial intelligence and automation may soon replace repetitive and low-skilled tasks but it could take 10 years before technology could have “meaningful negative impact” in jobs, Leechiu Property Consultants co-founder and CEO David Leechiu told reporters. Read more »

2 call center agent timbog sa droga sa QC

ABS-CBN News
Posted at Sep 11 06:02 AM

MAYNILA—Arestado ang 2 call center agent sa magkahiwalay na buy-bust operation sa Quezon City Martes ng gabi. Read more »

BPO group warns corporate tax reform will lead to slower industry growth

Jacque Manabat, ABS-CBN News
Posted at Sep 10 08:36 PM

The group said the measure will hike their tax expenses by up to 170 percent in 2 to 3 years, cause their service rates to increase and erode their ability to compete globally. Read more »

BPO naungusan ng mga POGO sa demand ng office space sa Metro Manila

ABS-CBN News
Posted at Aug 29 01:24 AM

Sa pagdami ng mga online gambling center sa bansa ngayon, nagkaroon ng karibal ang mga business process outsourcing o mas kilala bilang mga call center sa office spaces sa Metro Manila. Read more »

A.I. tech will hurt domestic call-center industry, says DTI official

ABS-CBN News
Posted at Jul 17 07:43 PM

A trade and industry official said more than 1,000 call-center workers could be affected and relieved from their jobs. Read more »

Suspects in kidnapping of Cancun call center workers arrested

Rebekah F Ward, Reuters
Posted at Jul 04 08:53 AM

MEXICO CITY - Five suspects have been arrested in the kidnapping of more than two dozen call center workers who were likely caught in a business dispute in the Mexican tourist city of Cancun, a state official said on Wednesday.   Read more »

Suspek sa pagnanakaw sa mga mall, arestado sa QC

ABS-CBN News
Posted at Jun 12 04:53 AM

MAYNILA - Arestado ang isang dating call center agent na suspek sa pagnanakaw sa mga mall sa Maynila. Read more »

Nurse-turned-call center agent among this year’s Bar exam passers

Kristine Sabillo, ABS-CBN News
Posted at May 03 04:49 PM

In a sea of expectant faces, Neil Genzola silently wept as he received news that he had passed the bar exam. Around him, people were still looking at the large LED wall inside the Supreme Court complex, waiting for their name to appear on the screen. Read more »

'Mga di nagpalikas ng trabahador noong lindol dapat managot'

ABS-CBN News
Posted at Apr 25 07:45 PM

Ito ay kasunod ng umano'y pagrereklamo ng ilang empleyado na hindi sila pinalikas nang mangyari ang lindol sa Luzon noong Lunes. Read more »

Accenture seeks 'upskill' for BPO workers

ABS-CBN News
Posted at Apr 16 10:04 AM

Accenture Philippines is working with the government and the academe to produce "job-ready" graduates since the country "is still catching up" when it comes to technology, its country managing director Lito Tayag said. Read more »

Call center agent patay sa riding-in-tandem sa QC

Fred Cipres, ABS-CBN News
Posted at Apr 13 01:33 PM

MAYNILA – Patay ang isang call center agent matapos pagbabarilin ng isa sa dalawang lalaking sakay ng motorsiklo na nanghablot din ng kaniyang bag sa Barangay Sto. Domingo sa Quezon City, Biyernes ng gabi. Read more »

Alok sa undergrads, fresh grads: 150,000 trabaho sa BPOs

ABS-CBN News
Posted at Apr 02 09:07 PM

May 150,000 bakanteng trabaho sa mga business process outsourcing para sa mga bagong graduate at undergraduate.  Read more »

Call center agent, natagpuang patay sa Bulacan

ABS-CBN News
Updated as of Mar 12 10:59 PM

MAYNILA - Natagpuang patay ang isang call center agent sa isang abandonadong bahay sa San Jose del Monte City, Bulacan nitong Lunes ng umaga. Read more »

India may soon edge out PH's BPO lead, analyst says

ABS-CBN News
Posted at Mar 08 02:16 PM

MANILA - The Philippines must step up its game if it wants to stay in the lead in the business process outsourcing (BPO) industry, an analyst warned on Friday. Read more »

Ilang call center agents, nangangambang mawalan ng trabaho

ABS-CBN News
Posted at Feb 08 12:14 AM

Ito'y dahil tinatayang tataas ang bilang ng mid skill at high skill jobs sa industriya. Read more »

Concentrix holds 2018 APAC President’s Club in Boracay

Concentrix
Updated as of Dec 13 03:05 PM

Recently, business service company Concentrix sent more than 100 staff members to Boracay for an all-expense paid trip. Read more »

Concentrix kicks off 2018 Cup

Concentrix
Posted at Dec 12 04:32 PM

Concentrix's culture of tenacity in pursuing excellence is not only about achieving success in the office. Read more »

Aussie-inspired dishes and a conversation with Australian Ambassador Gorely

ABS-CBN News
Posted at Oct 29 11:59 PM

Annalisa Burgos and Australian Ambassador to the Philippines Amanda Gorely sit down to discuss the Philippines' bilateral relations with the land down under while dining on Aussie-inspired dishes.  Read more »