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A.I. tech will hurt domestic call-center industry, says DTI official

ABS-CBN News
Posted at Jul 17 07:43 PM

A trade and industry official said more than 1,000 call-center workers could be affected and relieved from their jobs. Read more »

Suspects in kidnapping of Cancun call center workers arrested

Rebekah F Ward, Reuters
Posted at Jul 04 08:53 AM

MEXICO CITY - Five suspects have been arrested in the kidnapping of more than two dozen call center workers who were likely caught in a business dispute in the Mexican tourist city of Cancun, a state official said on Wednesday.   Read more »

Suspek sa pagnanakaw sa mga mall, arestado sa QC

ABS-CBN News
Posted at Jun 12 04:53 AM

MAYNILA - Arestado ang isang dating call center agent na suspek sa pagnanakaw sa mga mall sa Maynila. Read more »

Nurse-turned-call center agent among this year’s Bar exam passers

Kristine Sabillo, ABS-CBN News
Posted at May 03 04:49 PM

In a sea of expectant faces, Neil Genzola silently wept as he received news that he had passed the bar exam. Around him, people were still looking at the large LED wall inside the Supreme Court complex, waiting for their name to appear on the screen. Read more »

'Mga di nagpalikas ng trabahador noong lindol dapat managot'

ABS-CBN News
Posted at Apr 25 07:45 PM

Ito ay kasunod ng umano'y pagrereklamo ng ilang empleyado na hindi sila pinalikas nang mangyari ang lindol sa Luzon noong Lunes. Read more »

Accenture seeks 'upskill' for BPO workers

ABS-CBN News
Posted at Apr 16 10:04 AM

Accenture Philippines is working with the government and the academe to produce "job-ready" graduates since the country "is still catching up" when it comes to technology, its country managing director Lito Tayag said. Read more »

Call center agent patay sa riding-in-tandem sa QC

Fred Cipres, ABS-CBN News
Posted at Apr 13 01:33 PM

MAYNILA – Patay ang isang call center agent matapos pagbabarilin ng isa sa dalawang lalaking sakay ng motorsiklo na nanghablot din ng kaniyang bag sa Barangay Sto. Domingo sa Quezon City, Biyernes ng gabi. Read more »

Alok sa undergrads, fresh grads: 150,000 trabaho sa BPOs

ABS-CBN News
Posted at Apr 02 09:07 PM

May 150,000 bakanteng trabaho sa mga business process outsourcing para sa mga bagong graduate at undergraduate.  Read more »

Call center agent, natagpuang patay sa Bulacan

ABS-CBN News
Updated as of Mar 12 10:59 PM

MAYNILA - Natagpuang patay ang isang call center agent sa isang abandonadong bahay sa San Jose del Monte City, Bulacan nitong Lunes ng umaga. Read more »

India may soon edge out PH's BPO lead, analyst says

ABS-CBN News
Posted at Mar 08 02:16 PM

MANILA - The Philippines must step up its game if it wants to stay in the lead in the business process outsourcing (BPO) industry, an analyst warned on Friday. Read more »

Ilang call center agents, nangangambang mawalan ng trabaho

ABS-CBN News
Posted at Feb 08 12:14 AM

Ito'y dahil tinatayang tataas ang bilang ng mid skill at high skill jobs sa industriya. Read more »

Concentrix holds 2018 APAC President’s Club in Boracay

Concentrix
Updated as of Dec 13 03:05 PM

Recently, business service company Concentrix sent more than 100 staff members to Boracay for an all-expense paid trip. Read more »

Concentrix kicks off 2018 Cup

Concentrix
Posted at Dec 12 04:32 PM

Concentrix's culture of tenacity in pursuing excellence is not only about achieving success in the office. Read more »

Aussie-inspired dishes and a conversation with Australian Ambassador Gorely

ABS-CBN News
Posted at Oct 29 11:59 PM

Annalisa Burgos and Australian Ambassador to the Philippines Amanda Gorely sit down to discuss the Philippines' bilateral relations with the land down under while dining on Aussie-inspired dishes.  Read more »

SYNNEX acquisition of Convergys approved by competition watchdog

ABS-CBN News
Posted at Oct 08 06:02 PM

MANILA - SYNNEX Corp's acquisition of Convergys Corp has been approved by the Philippine Competition Commission (PCC), the agency said Monday.  Read more »

Concentrix announces close of acquisition with Convergys

Concentrix
Updated as of Oct 31 11:45 AM

Concentrix has confirmed that the previously announced acquisition of Convergys has officially closed, and the integration with Concentrix has begun. Read more »

BPOs told to invest in 'brain power,' new services to survive digital shift

Katrina Domingo, ABS-CBN News
Updated as of Sep 26 05:39 PM

Call centers and other back office service providers "need to concentrate on activities that have more brain power and more human skills" to survive the automation shift, analysts said Wednesday, after a recent study showed that 60 percent of employers are planning to upgrade their businesses with technology-based solutions. Read more »

Ilang Pinoy takot maagawan ng trabaho ng mga dayuhan

ABS-CBN News
Posted at Sep 23 09:16 PM

Pangamba ng ilang Pinoy job applicants, baka mabawasan ang mga oportunidad para sa kanila dahil sa kompetisyon mula sa mga banyagang pinayagang magtrabaho sa Pilipinas. Read more »

Call center agent, tiklo sa P300,000 credit card fraud

Lady Vicencio, ABS-CBN News
Updated as of Sep 07 07:22 AM

Arestado ang isang call center agent sa Maynila Huwebes ng gabi dahil sa kaso ng credit card fraud. Read more »

Call center agents, kanya-kanyang diskarte para makasabay sa taas ng bilihin

ABS-CBN News
Posted at Aug 27 10:06 PM

Maraming call center agent ang nagpapalipat-lipat ng kompanya para makahanap ng mas malaking sahod. Read more »