News

SYNNEX acquisition of Convergys approved by competition watchdog

ABS-CBN News
Posted at Oct 08 06:02 PM

MANILA - SYNNEX Corp's acquisition of Convergys Corp has been approved by the Philippine Competition Commission (PCC), the agency said Monday.  Read more »

BPOs told to invest in 'brain power,' new services to survive digital shift

Katrina Domingo, ABS-CBN News
Updated as of Sep 26 05:39 PM

Call centers and other back office service providers "need to concentrate on activities that have more brain power and more human skills" to survive the automation shift, analysts said Wednesday, after a recent study showed that 60 percent of employers are planning to upgrade their businesses with technology-based solutions. Read more »

Ilang Pinoy takot maagawan ng trabaho ng mga dayuhan

ABS-CBN News
Posted at Sep 23 09:16 PM

Pangamba ng ilang Pinoy job applicants, baka mabawasan ang mga oportunidad para sa kanila dahil sa kompetisyon mula sa mga banyagang pinayagang magtrabaho sa Pilipinas. Read more »

Call center agent, tiklo sa P300,000 credit card fraud

Lady Vicencio, ABS-CBN News
Updated as of Sep 07 07:22 AM

Arestado ang isang call center agent sa Maynila Huwebes ng gabi dahil sa kaso ng credit card fraud. Read more »

Call center agents, kanya-kanyang diskarte para makasabay sa taas ng bilihin

ABS-CBN News
Posted at Aug 27 10:06 PM

Maraming call center agent ang nagpapalipat-lipat ng kompanya para makahanap ng mas malaking sahod. Read more »

Lalaking nangholdap ng call center agent, napatay sa engkuwentro

Jervis Manahan, ABS-CBN News
Posted at Jul 13 05:20 AM

Patay ang isang hinihinalang holdaper matapos maka-engkuwentro ang mga pulis sa Parañaque City Biyernes ng hatinggabi. Read more »

BPOs combine machines with 'human touch' to thrive

ABS-CBN News
Posted at Jul 06 09:04 AM

There's a "combination of machine plus human touch" in the country, which rivals India as the world's outsourcing capital, said Contact Center Association of the Philippines president Jojo Uligan. Read more »

8 dayuhan na nasa likod umano ng investment scam, arestado

ABS-CBN News
Posted at Jun 08 02:03 AM

Nasa kustodiya rin ng pulisya ang may 500 Pinoy na empleyado na ginagamit umano para humimok ng mga kliyente para sa umano'y scam. Read more »

Amazon.com opens first customer service office in Philippines

ABS-CBN News
Posted at May 08 11:53 AM

Amazon.com said Tuesday it launched its first customer service office in the Philippines, creating 300 new jobs and up to 1,000 more by year-end at its base in Cebu City. Read more »

Philippine BPOs can't be 'too expensive' vs India: industry group

Jessica Fenol, ABS-CBN News
Updated as of May 02 02:03 PM

Outsourcing is price-sensitive and the Philippines cannot afford to be more expensive than India, which has both the scale and skills, said Rey Untal, CEO of the IT and Business Process Association of the Philippines or IBPAP. Read more »

BPO share in online job postings falls, AI influence seen

Jessica Fenol, ABS-CBN News
Posted at Apr 18 01:46 PM

Job openings for fresh graduates in the business process outsourcing sector have shrunk, with the rise of automation seen as among contributing factors, data from recruitment portal Jobstreet.com released on Wednesday showed. Read more »

'Tulak' ng marijuana arestado sa Makati

ABS-CBN News
Updated as of Apr 10 09:52 PM

MAYNILA - Arestado ang isang umano'y tulak ng marijuana sa ikinasang buy-bust operation sa Makati City Martes ng hatinggabi. Read more »

Displaced by robots, PH call center agents shift gears

Katrina Domingo, ABS-CBN News
Posted at Feb 28 12:24 PM

Replaced by software, call center agent Ken Santo Domingo switched jobs and considered computer school to ride the automation wave that threatens to displace thousands in the outsourcing industry. Read more »

ALAMIN: Mga 'in demand' na trabaho sa bansa ngayong 2018

ABS-CBN News
Updated as of Feb 27 10:51 PM

Ang mga industriya ng business process outsourcing, retail, at manufacturing ang mga 'in demand' sa bansa ngayon taon, ayon sa recruitment portal na Jobstreet.com. Read more »

'Pagbawi' sa English proficiency ranking ng Pinas, pinag-iisipan na

ABS-CBN News
Updated as of Sep 04 10:16 PM

Puspusan nang tinatrabaho ng Commission on Higher Education ang pagrerepaso ng mga curriculum sa kolehiyo para hindi mapag-iwanan ang mga Pilipino pagdating sa pagsasalita ng wikang Ingles. Read more »

Pilipinas, napag-iwanan na sa paggamit ng wikang Ingles

ABS-CBN News
Updated as of Sep 02 02:37 AM

Nagpahayag ng pagkabahala ang ilang eksperto na tila napapag-iwanan na ng ibang bansa ang mga Pilipino sa galing sa pag-i-Ingles. Read more »

Bangkay na isinilid sa maleta at iniwan sa Pasay, kilala na

Anjo Bagaoisan, ABS-CBN News
Posted at Feb 01 06:22 PM

Inabot ng isang linggo bago tuluyang nakilala ang bangkay ng 33 anyos na call center agent na isinilid sa maleta at iniwan sa tabi ng basurahan sa Pasay City noong Enero 22. Read more »

How BPO workers can stay healthy on the night shift

Jessica Fenol, ABS-CBN News
Updated as of Jan 30 03:53 PM

Night shift workers are exposed to various health risks, including lower immunity from sleep deprivation and diseases such as diabetes and hypertension, health advocates said Tuesday. Read more »

BPO ripe for skills upgrade as growth nears 'plateau,' gov't says

Jessica Fenol, ABS-CBN News
Posted at Jan 23 11:35 AM

Growth in the business process outsourcing sector could be nearing a "plateau," underscoring the need for one of the main drivers of the economy to shift to artificial intelligence and other high-value services, officials said. Read more »

Davao fire victims' employer promises continued aid

ABS-CBN News
Posted at Jan 08 03:03 PM

Workers displaced by a shopping mall fire in Davao City last month are still getting their salaries as well as assistance in finding new jobs, their employer said Monday. Read more »