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'No competition': Duterte seeks more cooperation with India in BPO industry

Arianne Merez, ABS-CBN News
Posted at Oct 18 06:35 PM

Instead of competing, the Philippines and India need to “complement” their strengths in the business process outsourcing industry given that both countries are leaders in the field, President Rodrigo Duterte told Indian President Ram Nath Kovind Friday. Read more »

Offshore gaming overtakes BPOs as top office space demand-driver

ABS-CBN News
Posted at Sep 19 11:40 PM

Philippine offshore gaming operators continue to show relentless demand for real estate despite issues hounding the sector. Read more »

BPO naungusan ng mga POGO sa demand ng office space sa Metro Manila

ABS-CBN News
Posted at Aug 29 01:24 AM

Sa pagdami ng mga online gambling center sa bansa ngayon, nagkaroon ng karibal ang mga business process outsourcing o mas kilala bilang mga call center sa office spaces sa Metro Manila. Read more »

A.I. tech will hurt domestic call-center industry, says DTI official

ABS-CBN News
Posted at Jul 17 07:43 PM

A trade and industry official said more than 1,000 call-center workers could be affected and relieved from their jobs. Read more »

OPINION: Washington SyCip - 'The Grand Old Man of Philippine Business'

Karim Raslan - Ceritalah ASEAN
Posted at Jul 02 04:47 AM

For well over half a century, Washington SyCip, a sprightly, nonagenarian professional (who passed away in 2017) was the key to the Philippines. Read more »

'Performance-based, time-bound' tax breaks to stay, says trade chief

ABS-CBN News
Posted at Jul 01 11:19 AM

The proposed reduction in the corporate income tax rate to 20 percent from 30 percent will be a "big come-on" for potential investors, Lopez said. Read more »

Philippines can be 'major player' in AI jobs, says trade chief

ABS-CBN News
Posted at Jul 01 11:05 AM

Of the 700,000 new graduates in the Philippines every year, roughly 75,000 are in the STEM or science, technology and mathematics fields, said Trade and Industry Secretary Ramon Lopez. Read more »

Moratorium on ecozones in Metro Manila may hurt PH competitiveness: IBPAP

Jessica Fenol, ABS-CBN News
Updated as of Jun 28 11:58 AM

Under President Rodrigo Duterte's Administrative Order No. 18, the Philippine Economic Zone Authority (PEZA) was ordered not to “accept, process or evaluate applications for the establishment of ecozones in Metro Manila.” Read more »

Alok sa undergrads, fresh grads: 150,000 trabaho sa BPOs

ABS-CBN News
Posted at Apr 02 09:07 PM

May 150,000 bakanteng trabaho sa mga business process outsourcing para sa mga bagong graduate at undergraduate.  Read more »

Ilang ahensiya tiniyak na ligtas ang mga manggagawa sa banta ng automation

ABS-CBN News
Posted at Jan 28 12:06 AM

Tiniyak ng ilang ahensiya na protektado ang trabaho ng kanilang mga manggagawa matapos lumabas sa isang pag-aaral na may ilang mga trabaho ang maaaring mawala dahil sa automation. Read more »

Concentrix hails top performers and most outstanding employees

Concentrix
Posted at Dec 19 06:45 PM

Concentrix recently held their annual Recognition Night, one of the company's much awaited awards programs. Read more »

Philippines is world's second top globalization destination: index

Arianne Merez, ABS-CBN News
Posted at Oct 20 12:05 PM

MANILA - The Philippines is the second top globalization destination in the world this year, according to global strategic advisory firm Tholons.  Read more »

CA upholds dismissal of BPO employee who used team lead's username, password

Mike Navallo, ABS-CBN News
Posted at Oct 17 04:28 PM

MANILA - The Court of Appeals has upheld a business process outsourcing company’s decision to fire an employee caught using the computer, username and password of his co-employees. Read more »

BPOs told to invest in 'brain power,' new services to survive digital shift

Katrina Domingo, ABS-CBN News
Updated as of Sep 26 05:39 PM

Call centers and other back office service providers "need to concentrate on activities that have more brain power and more human skills" to survive the automation shift, analysts said Wednesday, after a recent study showed that 60 percent of employers are planning to upgrade their businesses with technology-based solutions. Read more »

Lower costs lure BPOs to 'next wave' cities

Jessica Fenol, ABS-CBN News
Posted at Sep 18 02:54 PM

Business process outsourcing companies are looking to add 100,000 square meters of office space in the provinces in the next 3 years, with the potential to create jobs, according to a property consulting firm. Read more »

'Mga trabaho sa BPO industry, in demand pa rin'

ABS-CBN News
Updated as of Jul 15 07:24 PM

Sa kabila ng pag-usbong ng artificial intelligence at isyu ng internet connectivity sa bansa, kampante ang sektor ng business process outsourcing na mananatiling matatag ang kanilang industriya. Read more »

BPOs combine machines with 'human touch' to thrive

ABS-CBN News
Posted at Jul 06 09:04 AM

There's a "combination of machine plus human touch" in the country, which rivals India as the world's outsourcing capital, said Contact Center Association of the Philippines president Jojo Uligan. Read more »

70,000 additional BPO jobs seen this year, as industry braces for AI

Jessica Fenol and Warren de Guzman, ABS-CBN News
Posted at May 30 03:16 PM

The business process outsourcing industry expects to add as many as 70,000 jobs and $1 billion in revenues this year, as it retools its workforce to weather the shift to artificial intelligence, an industry group said Wednesday. Read more »

Artificial intelligence firm wants to 'future-proof' BPOs

Warren de Guzman, ABS-CBN News
Updated as of May 23 06:13 PM

Artificial intelligence solutions provider AI Pros said Wednesday it was nearing a deal to "future-proof" one of the top 5 business process outsourcing companies in the country. Read more »

Amazon.com opens first customer service office in Philippines

ABS-CBN News
Posted at May 08 11:53 AM

Amazon.com said Tuesday it launched its first customer service office in the Philippines, creating 300 new jobs and up to 1,000 more by year-end at its base in Cebu City. Read more »