News

Philippines is world's second top globalization destination: index

Arianne Merez, ABS-CBN News
Posted at Oct 20 12:05 PM

MANILA - The Philippines is the second top globalization destination in the world this year, according to global strategic advisory firm Tholons.  Read more »

CA upholds dismissal of BPO employee who used team lead's username, password

Mike Navallo, ABS-CBN News
Posted at Oct 17 04:28 PM

MANILA - The Court of Appeals has upheld a business process outsourcing company’s decision to fire an employee caught using the computer, username and password of his co-employees. Read more »

BPOs told to invest in 'brain power,' new services to survive digital shift

Katrina Domingo, ABS-CBN News
Updated as of Sep 26 05:39 PM

Call centers and other back office service providers "need to concentrate on activities that have more brain power and more human skills" to survive the automation shift, analysts said Wednesday, after a recent study showed that 60 percent of employers are planning to upgrade their businesses with technology-based solutions. Read more »

Lower costs lure BPOs to 'next wave' cities

Jessica Fenol, ABS-CBN News
Posted at Sep 18 02:54 PM

Business process outsourcing companies are looking to add 100,000 square meters of office space in the provinces in the next 3 years, with the potential to create jobs, according to a property consulting firm. Read more »

'Mga trabaho sa BPO industry, in demand pa rin'

ABS-CBN News
Updated as of Jul 15 07:24 PM

Sa kabila ng pag-usbong ng artificial intelligence at isyu ng internet connectivity sa bansa, kampante ang sektor ng business process outsourcing na mananatiling matatag ang kanilang industriya. Read more »

BPOs combine machines with 'human touch' to thrive

ABS-CBN News
Posted at Jul 06 09:04 AM

There's a "combination of machine plus human touch" in the country, which rivals India as the world's outsourcing capital, said Contact Center Association of the Philippines president Jojo Uligan. Read more »

70,000 additional BPO jobs seen this year, as industry braces for AI

Jessica Fenol and Warren de Guzman, ABS-CBN News
Posted at May 30 03:16 PM

The business process outsourcing industry expects to add as many as 70,000 jobs and $1 billion in revenues this year, as it retools its workforce to weather the shift to artificial intelligence, an industry group said Wednesday. Read more »

Artificial intelligence firm wants to 'future-proof' BPOs

Warren de Guzman, ABS-CBN News
Updated as of May 23 06:13 PM

Artificial intelligence solutions provider AI Pros said Wednesday it was nearing a deal to "future-proof" one of the top 5 business process outsourcing companies in the country. Read more »

Amazon.com opens first customer service office in Philippines

ABS-CBN News
Posted at May 08 11:53 AM

Amazon.com said Tuesday it launched its first customer service office in the Philippines, creating 300 new jobs and up to 1,000 more by year-end at its base in Cebu City. Read more »

AI leads to more job gains than losses: ADB chief Nakao

ABS-CBN News
Posted at May 03 11:55 AM

The rise of artificial intelligence will create more job opportunities, compared to positions that it will replace, the head of the Asian Development Bank said Thursday.  Read more »

Philippine BPOs can't be 'too expensive' vs India: industry group

Jessica Fenol, ABS-CBN News
Updated as of May 02 02:03 PM

Outsourcing is price-sensitive and the Philippines cannot afford to be more expensive than India, which has both the scale and skills, said Rey Untal, CEO of the IT and Business Process Association of the Philippines or IBPAP. Read more »

BPO industry, in demand pa rin ngayong 2018

ABS-CBN News
Posted at Apr 23 11:21 PM

Information technology-related pa rin ang patok na trabaho ngayong taon, ayon sa JobStreet. Read more »

BPOs should see AI rise as 'opportunity,' Jobstreet boss says

Jessica Fenol, ABS-CBN News
Posted at Mar 15 03:04 PM

The rise of artificial intelligence, while it threatens to displace some business process outsourcing workers, also opens opportunities for higher paid jobs, the head of an employment portal said Thursday. Read more »

Artificial intelligence threat on BPO jobs needs urgent action: Sen Aquino

ABS-CBN News
Updated as of Mar 14 12:27 AM

The government has to move with "urgency" to protect the 1.4 million Filipinos working in the business process outsourcing industry who might be displaced by the industry's shift to artificial intelligence, a lawmaker said. Read more »

Future of AI, apps may be hatched in Philippines, Acer boss says

Cathy Yang, ABS-CBN News
Posted at Mar 09 10:30 AM

The next killer application could be hatched in the Philippines, with a young population and the country's status as a world outsourcing capital providing fertile ground for the rise of artificial intelligence, an Acer official said. Read more »

AI killing jobs? Philippines can be global hub, says tech startup

Jessica Fenol, ABS-CBN News
Updated as of Mar 01 05:08 PM

A Silicon Valley-based startup said it would hire Filipino data scientists and software engineers, seeking to make the country a global hub for artificial intelligence. Read more »

BPO property demand seen to rebound as gaming surges

Jessica Fenol, ABS-CBN News
Updated as of Sep 28 12:50 AM

Property demand from business process outsourcing companies will likely rebound this year, while the growth from gaming companies will exceed expectations, a consulting firm said Monday. Read more »

Pilipinas, napag-iwanan na sa paggamit ng wikang Ingles

ABS-CBN News
Updated as of Sep 02 02:37 AM

Nagpahayag ng pagkabahala ang ilang eksperto na tila napapag-iwanan na ng ibang bansa ang mga Pilipino sa galing sa pag-i-Ingles. Read more »

BPOs to feel artificial intelligence 'reality' in next 3 to 5 years: Pernia

ABS-CBN News
Posted at Jan 24 09:22 AM

The use of artificial intelligence in the business process outsourcing will hit "harder" in the "next 3 to 5 years," Socioeconomic Planning Sec. Ernesto Pernia said Wednesday, as he urged the industry to upgrade the skills of its workers. Read more »

PH economy grows 6.7% in 2017

ABS-CBN News
Posted at Jan 23 11:23 PM

The Philippine economy expands to 6.7 percent in 2017, propelled by one of the biggest drivers of economic growth, the BPO industry.  Read more »