News

CA upholds dismissal of BPO employee who used team lead's username, password

Mike Navallo, ABS-CBN News
Posted at Oct 17 04:28 PM

MANILA - The Court of Appeals has upheld a business process outsourcing company’s decision to fire an employee caught using the computer, username and password of his co-employees. Read more »

BPO industry to hold 'Awareness Fair' amid looming automation shift

ABS-CBN News
Posted at Oct 09 08:03 PM

MANILA - Business process outsourcing (BPO) companies, information technology firms and experts will converge next month for an "awareness fair" to encourage more Filipinos to join the BPO sector amid an ongoing shift to automation, industry officials said Tuesday. Read more »

SYNNEX acquisition of Convergys approved by competition watchdog

ABS-CBN News
Posted at Oct 08 06:02 PM

MANILA - SYNNEX Corp's acquisition of Convergys Corp has been approved by the Philippine Competition Commission (PCC), the agency said Monday.  Read more »

BPOs told to invest in 'brain power,' new services to survive digital shift

Katrina Domingo, ABS-CBN News
Updated as of Sep 26 05:39 PM

Call centers and other back office service providers "need to concentrate on activities that have more brain power and more human skills" to survive the automation shift, analysts said Wednesday, after a recent study showed that 60 percent of employers are planning to upgrade their businesses with technology-based solutions. Read more »

Philippines' 'slow' automation shift may lead to job, investment losses: analyst

Katrina Domingo, ABS-CBN News
Posted at Sep 26 04:26 PM

The Philippines is "a bit behind" its regional peers in terms of data science and digitalization, Asian Institute of Management Senior Data Scientist Christian Alis told ABS-CBN News. Read more »

Lower costs lure BPOs to 'next wave' cities

Jessica Fenol, ABS-CBN News
Posted at Sep 18 02:54 PM

Business process outsourcing companies are looking to add 100,000 square meters of office space in the provinces in the next 3 years, with the potential to create jobs, according to a property consulting firm. Read more »

BPOs need to keep English language edge: Teleperformance

ABS-CBN News
Updated as of Sep 13 05:01 PM

The country needs to be more competitive in terms of English proficiency to keep up with BPOs in India, Latin America and the US which also serve English-speaking clients. Read more »

Teleperformance opens 19th site, counts on keeping perks

Jessica Fenol, ABS-CBN News
Updated as of Sep 13 01:38 PM

Removing incentives has the potential to affect operational costs of BPO firms in the country, Teleperformance Philippines managing director Travis Coates said during the inauguration of their 19th site in the country.  Read more »

Firms urged to consider human 'impact' of AI shift

Jessica Fenol, ABS-CBN News
Updated as of Sep 05 09:11 AM

Companies should ensure truth and privacy in collected data and retool their workforce so that they can work with AI, said Accenture Philippines managing director Lito Tayag. Read more »

Call center agents, kanya-kanyang diskarte para makasabay sa taas ng bilihin

ABS-CBN News
Posted at Aug 27 10:06 PM

Maraming call center agent ang nagpapalipat-lipat ng kompanya para makahanap ng mas malaking sahod. Read more »

AI can't survive without human dimension, says analyst

ABS-CBN News
Updated as of Jul 30 11:50 AM

Artificial intelligence should work for humans, instead of competing with them, an analyst said Friday. Read more »

Metro Cebu property stock poised to grow 47 percent over 3 years

ABS-CBN News
Posted at Jul 19 03:32 PM

The expansion of the Mactan Cebu International Airport, affordable lease rates and a skilled labor force will also aid the expansion, Santos Knight Frank said. Read more »

'Mga trabaho sa BPO industry, in demand pa rin'

ABS-CBN News
Updated as of Jul 15 07:24 PM

Sa kabila ng pag-usbong ng artificial intelligence at isyu ng internet connectivity sa bansa, kampante ang sektor ng business process outsourcing na mananatiling matatag ang kanilang industriya. Read more »

Kilalanin ang BPO Queen 2018

ABS-CBN News
Posted at May 30 08:06 PM

Isang call center agent mula sa Cebu ang kinoronahang BPO Queen 2018.  Read more »

70,000 additional BPO jobs seen this year, as industry braces for AI

Jessica Fenol and Warren de Guzman, ABS-CBN News
Posted at May 30 03:16 PM

The business process outsourcing industry expects to add as many as 70,000 jobs and $1 billion in revenues this year, as it retools its workforce to weather the shift to artificial intelligence, an industry group said Wednesday. Read more »

Accepted and respected: BPO Queen 2018 celebrates transgender beauty

Vince Garcia, ABS-CBN News
Updated as of May 30 02:59 PM

A 30-year-old call center agent from Mandaue City, Cebu won the first-ever BPO Queen pageant.  Read more »

Accenture's woman boss leads path towards inclusivity in workplace

Jan Yumul, ABS-CBN News
Updated as of May 24 10:38 PM

Accenture Philippines' Ambe Tierro believes pushing diversity in the workplace is not women's task alone. Read more »

Artificial intelligence firm wants to 'future-proof' BPOs

Warren de Guzman, ABS-CBN News
Updated as of May 23 06:13 PM

Artificial intelligence solutions provider AI Pros said Wednesday it was nearing a deal to "future-proof" one of the top 5 business process outsourcing companies in the country. Read more »

Modern 'Chinatown' rises, and it's driving up property prices

Jessica Fenol and Joel Guinto, ABS-CBN News
Updated as of May 23 08:46 AM

A short taxi ride from one of the world's oldest Chinatowns, a new Chinese enclave is emerging, one that is driving up property prices while serving as a testament to warmer ties between Manila and Beijing.   Read more »

BPOs must prepare for 'inevitable' AI, says Pernia

ABS-CBN News
Updated as of May 21 12:27 PM

The business process outsourcing sector should prepare for the "inevitable" use of artificial intelligence to prevent job losses, Socioeconomic Planning Secretary Ernesto Pernia said Monday. Read more »