News

AI can't survive without human dimension, says analyst

ABS-CBN News
Updated as of Jul 30 11:50 AM

Artificial intelligence should work for humans, instead of competing with them, an analyst said Friday. Read more »

Metro Cebu property stock poised to grow 47 percent over 3 years

ABS-CBN News
Posted at Jul 19 03:32 PM

The expansion of the Mactan Cebu International Airport, affordable lease rates and a skilled labor force will also aid the expansion, Santos Knight Frank said. Read more »

'Mga trabaho sa BPO industry, in demand pa rin'

ABS-CBN News
Updated as of Jul 15 07:24 PM

Sa kabila ng pag-usbong ng artificial intelligence at isyu ng internet connectivity sa bansa, kampante ang sektor ng business process outsourcing na mananatiling matatag ang kanilang industriya. Read more »

Kilalanin ang BPO Queen 2018

ABS-CBN News
Posted at May 30 08:06 PM

Isang call center agent mula sa Cebu ang kinoronahang BPO Queen 2018.  Read more »

70,000 additional BPO jobs seen this year, as industry braces for AI

Jessica Fenol and Warren de Guzman, ABS-CBN News
Posted at May 30 03:16 PM

The business process outsourcing industry expects to add as many as 70,000 jobs and $1 billion in revenues this year, as it retools its workforce to weather the shift to artificial intelligence, an industry group said Wednesday. Read more »

Accepted and respected: BPO Queen 2018 celebrates transgender beauty

Vince Garcia, ABS-CBN News
Updated as of May 30 02:59 PM

A 30-year-old call center agent from Mandaue City, Cebu won the first-ever BPO Queen pageant.  Read more »

Accenture's woman boss leads path towards inclusivity in workplace

Jan Yumul, ABS-CBN News
Updated as of May 24 10:38 PM

Accenture Philippines' Ambe Tierro believes pushing diversity in the workplace is not women's task alone. Read more »

Artificial intelligence firm wants to 'future-proof' BPOs

Warren de Guzman, ABS-CBN News
Updated as of May 23 06:13 PM

Artificial intelligence solutions provider AI Pros said Wednesday it was nearing a deal to "future-proof" one of the top 5 business process outsourcing companies in the country. Read more »

Modern 'Chinatown' rises, and it's driving up property prices

Jessica Fenol and Joel Guinto, ABS-CBN News
Updated as of May 23 08:46 AM

A short taxi ride from one of the world's oldest Chinatowns, a new Chinese enclave is emerging, one that is driving up property prices while serving as a testament to warmer ties between Manila and Beijing.   Read more »

BPOs must prepare for 'inevitable' AI, says Pernia

ABS-CBN News
Updated as of May 21 12:27 PM

The business process outsourcing sector should prepare for the "inevitable" use of artificial intelligence to prevent job losses, Socioeconomic Planning Secretary Ernesto Pernia said Monday. Read more »

Online gaming helps drive office space demand: Regus

ABS-CBN News
Posted at May 17 11:17 AM

Online gaming operators have compensated for a slowdown in the office space uptake of outsourcing companies last year, the head of the largest co-working space provider in the country said Thursday. Read more »

Amazon may set up shop in Manila: PEZA chief

Michelle Ong, ABS-CBN News
Posted at May 10 11:42 AM

Amazon.com may set up shop in Manila, its second after the customer service facility in Cebu City that it launched recently, a government official in charge of foreign investments said Thursday. Read more »

AI leads to more job gains than losses: ADB chief Nakao

ABS-CBN News
Posted at May 03 11:55 AM

The rise of artificial intelligence will create more job opportunities, compared to positions that it will replace, the head of the Asian Development Bank said Thursday.  Read more »

Philippine BPOs can't be 'too expensive' vs India: industry group

Jessica Fenol, ABS-CBN News
Updated as of May 02 02:03 PM

Outsourcing is price-sensitive and the Philippines cannot afford to be more expensive than India, which has both the scale and skills, said Rey Untal, CEO of the IT and Business Process Association of the Philippines or IBPAP. Read more »

BPO workers call for better working conditions

ABS-CBN News
Posted at May 02 01:08 AM

While the BPO industry is one of the few sectors that offer consistent employment opportunities to jobseekers, this sector has its share of problems. Read more »

BPO industry, in demand pa rin ngayong 2018

ABS-CBN News
Posted at Apr 23 11:21 PM

Information technology-related pa rin ang patok na trabaho ngayong taon, ayon sa JobStreet. Read more »

TELUS International Philippines’ caring culture garners industry recognition

TELUS International Philippines
Updated as of May 15 06:55 PM

Business process outsourcing firm TELUS International Philippines recently received recognition from multiple award-giving bodies for its effort to provide a caring and innovative work culture. Read more »

BPO share in online job postings falls, AI influence seen

Jessica Fenol, ABS-CBN News
Posted at Apr 18 01:46 PM

Job openings for fresh graduates in the business process outsourcing sector have shrunk, with the rise of automation seen as among contributing factors, data from recruitment portal Jobstreet.com released on Wednesday showed. Read more »

Multinational companies to grapple with second tax reform package

ABS-CBN News
Posted at Mar 29 12:11 AM

The finance department is not budging, even as the BPO sector continues to lobby for the retention of tax perks awarded to multinational companies.  Read more »

Accenture banks on 'robust' training to future-proof IT-BPO workforce

Cathy Yang, ABS-CBN News
Updated as of Mar 26 08:49 PM

Global outsourcing firm Accenture is focused on its “robust” training processes to upgrade the skills and future-proof its workforce amid the rising popularity of artificial intelligence, its country technology lead said.  Read more »