News

Accenture's woman boss leads path towards inclusivity in workplace

Jan Yumul, ABS-CBN News
Updated as of May 24 10:38 PM

Accenture Philippines' Ambe Tierro believes pushing diversity in the workplace is not women's task alone. Read more »

Artificial intelligence firm wants to 'future-proof' BPOs

Warren de Guzman, ABS-CBN News
Updated as of May 23 06:13 PM

Artificial intelligence solutions provider AI Pros said Wednesday it was nearing a deal to "future-proof" one of the top 5 business process outsourcing companies in the country. Read more »

Modern 'Chinatown' rises, and it's driving up property prices

Jessica Fenol and Joel Guinto, ABS-CBN News
Updated as of May 23 08:46 AM

A short taxi ride from one of the world's oldest Chinatowns, a new Chinese enclave is emerging, one that is driving up property prices while serving as a testament to warmer ties between Manila and Beijing.   Read more »

BPOs must prepare for 'inevitable' AI, says Pernia

ABS-CBN News
Updated as of May 21 12:27 PM

The business process outsourcing sector should prepare for the "inevitable" use of artificial intelligence to prevent job losses, Socioeconomic Planning Secretary Ernesto Pernia said Monday. Read more »

Online gaming helps drive office space demand: Regus

ABS-CBN News
Posted at May 17 11:17 AM

Online gaming operators have compensated for a slowdown in the office space uptake of outsourcing companies last year, the head of the largest co-working space provider in the country said Thursday. Read more »

Amazon may set up shop in Manila: PEZA chief

Michelle Ong, ABS-CBN News
Posted at May 10 11:42 AM

Amazon.com may set up shop in Manila, its second after the customer service facility in Cebu City that it launched recently, a government official in charge of foreign investments said Thursday. Read more »

AI leads to more job gains than losses: ADB chief Nakao

ABS-CBN News
Posted at May 03 11:55 AM

The rise of artificial intelligence will create more job opportunities, compared to positions that it will replace, the head of the Asian Development Bank said Thursday.  Read more »

Philippine BPOs can't be 'too expensive' vs India: industry group

Jessica Fenol, ABS-CBN News
Updated as of May 02 02:03 PM

Outsourcing is price-sensitive and the Philippines cannot afford to be more expensive than India, which has both the scale and skills, said Rey Untal, CEO of the IT and Business Process Association of the Philippines or IBPAP. Read more »

BPO workers call for better working conditions

ABS-CBN News
Posted at May 02 01:08 AM

While the BPO industry is one of the few sectors that offer consistent employment opportunities to jobseekers, this sector has its share of problems. Read more »

BPO industry, in demand pa rin ngayong 2018

ABS-CBN News
Posted at Apr 23 11:21 PM

Information technology-related pa rin ang patok na trabaho ngayong taon, ayon sa JobStreet. Read more »

BPO share in online job postings falls, AI influence seen

Jessica Fenol, ABS-CBN News
Posted at Apr 18 01:46 PM

Job openings for fresh graduates in the business process outsourcing sector have shrunk, with the rise of automation seen as among contributing factors, data from recruitment portal Jobstreet.com released on Wednesday showed. Read more »

Multinational companies to grapple with second tax reform package

ABS-CBN News
Posted at Mar 29 12:11 AM

The finance department is not budging, even as the BPO sector continues to lobby for the retention of tax perks awarded to multinational companies.  Read more »

Accenture banks on 'robust' training to future-proof IT-BPO workforce

Cathy Yang, ABS-CBN News
Updated as of Mar 26 08:49 PM

Global outsourcing firm Accenture is focused on its “robust” training processes to upgrade the skills and future-proof its workforce amid the rising popularity of artificial intelligence, its country technology lead said.  Read more »

Future of AI, apps may be hatched in Philippines, Acer boss says

Cathy Yang, ABS-CBN News
Posted at Mar 09 10:30 AM

The next killer application could be hatched in the Philippines, with a young population and the country's status as a world outsourcing capital providing fertile ground for the rise of artificial intelligence, an Acer official said. Read more »

BPOs, online gaming drive property demand: KMC Savills

ABS-CBN News
Posted at Mar 07 10:20 AM

Business process outsourcing companies are still expanding, based on office space demand, alongside online gaming, according to property consultancy KMC Savills. Read more »

Displaced by robots, PH call center agents shift gears

Katrina Domingo, ABS-CBN News
Posted at Feb 28 12:24 PM

Replaced by software, call center agent Ken Santo Domingo switched jobs and considered computer school to ride the automation wave that threatens to displace thousands in the outsourcing industry. Read more »

ALAMIN: Mga 'in demand' na trabaho sa bansa ngayong 2018

ABS-CBN News
Updated as of Feb 27 10:51 PM

Ang mga industriya ng business process outsourcing, retail, at manufacturing ang mga 'in demand' sa bansa ngayon taon, ayon sa recruitment portal na Jobstreet.com. Read more »

Jobs in demand for 2018: BPO, retail, manufacturing

Jessica Fenol, ABS-CBN News
Posted at Feb 27 11:49 AM

The business process outsourcing industry is poised to generate the most jobs this year, a recruitment portal said Tuesday, notwithstanding concerns over the industry's shift to artificial intelligence. Read more »

BPO property demand seen to rebound as gaming surges

Jessica Fenol, ABS-CBN News
Updated as of Feb 20 08:26 AM

Property demand from business process outsourcing companies will likely rebound this year, while the growth from gaming companies will exceed expectations, a consulting firm said Monday. Read more »

Some companies see more value in conversational, not academic English: analyst

ABS-CBN News
Posted at Feb 17 11:51 PM

The ability to speak conversational English, more than competence in academic communication, is an asset that some companies look for in prospective hires. Read more »