SSS gets most complaints via hotline 8888

ABS-CBN News

Posted at Aug 28 2016 02:23 PM

MANILA - The Social Security System (SSS) has tallied the highest number of complaints received by President's Hotline 8888, the Civil Service Commission (CSC) revealed Sunday. 

Liz Agamata, CSC director for Public Assistance and Information, said the SSS had the highest share of complaints out of the total 4,421 calls to the hotline, between August 1 and 24. 

Most of the complaints, she said, were regarding the slow pace of transactions, the failure of agencies to act on requests due to missing signatories, discourtesy of some staff and the presence of fixers. 

But Agamata also noted that the SSS rank in the list is not surprising, considering that it has millions of clients. 

She added that the SSS has the fastest response to complaints, out of all government agencies. 

Ranking second in the complaints list are the local governments of Manila and Quezon City, Agamata said. 

Also in the list of agencies with the most number of complaints, in particular order, are the: 

- Land Transportation Office;
- Pag-IBIG Fund;
- Land Registration Authority;
- Bureau of Internal Revenue;
- Department of Foreign Affairs;
- Government Service Insurance System;
- Philippine National Police; and 
- Commission on Elections. 

Agamata stressed these agencies showed positive and quick response to the citizens' complaints. 

Hotline 8888 was launched last August 1, following President Rodrigo Duterte's directive for establishing a direct line between government and the public. 

(READ: Dial 8888, 911: Gov't opens complaints, emergency hotlines)

Callers will be asked to identify the government employee and agency tagged in their complaint, date and details of the incident, their proposed solution and contact details. 

The complaints are forwarded to both the concerned agency and the Office of the President within five days. 

Agamata said the hotline operators have increased to 25 from its initial 10-man team.