MANILA - Civil Service Commission (CSC) Chairperson Alicia Dela Rosa Bala has ordered government offices to review their Citizen's Charter to improve the quality of public services, echoing the directive of President Rodrigo Duterte to cut red tape.
In an interview on radio dzMM Saturday, Bala said she signed yesterday Memorandum Circular No. 14 Series of 2016 which orders heads of all national government agencies, constitutional bodies, government-owned and controlled corporations, and local government units to revisit their Citizen's Charter.
Bala stressed the need to reduce transaction times and remove redundant requirements of government offices, as called for by Duterte.
READ: Duterte cracks down on red tape
"Ang sinasaad ng aming memorandum circular ay siguraduhin na ang ating mga ahensya na mayroong frontline services ay dapat panahon na para rebisitahin nila yung kanilang Citizen's Charter. At kailangan i-review kung anong mga papeles o mga dokumento na kailangan nila at kung kailangan i-reduce o remove yung mga sinabi nga ng ating pangulo, yung mga redundant requirements," she said.
"At the same time, ire-engineer nila yung kanilang proseso. Anong ibig sabihin? Tingnan na rin nila, kasi lalong-lalo na doon sa mga serbisyo kung saan yung mga tao kailangan maghintay. Di ba ang sabi ng ating pangulo, dapat tatlong araw kailangan maibigay kaagad. Pero kung hindi maibigay sa loob ng tatlong araw, sabihin mo lang kung kailan nila pwedeng balikan. Hindi yung pabalik-balik," she said.
She added the number of signatories to government documents should also be reduced.
The Citizen's Charter, Bala said, should give the step-by-step process, the time it entails to finish each step, and the required fees.
"Dapat ilagay nila sa bungad pa lang para malaman ng mga tao na pumupunta sa mga bawat opisina. Una, ano ba ang proseso, ilan bang steps yan? Sino bang in-charge? Tapos, magkano?" Bala said.
The CSC chair also emphasized that government offices must strictly follow the "No Noon Break" rule to accommodate more people.
"Ito ay isang simbolo na ipakita natin ang ating malasakit sa ating mga mamamayan," she said.
In his inaugural speech on Thursday, Duterte directed his Cabinet to reduce requirements and the processing time of all application from the submission to release.
Duterte also ordered all department secretaries and heads of agencies to refrain from changing the rules of government contracts, transactions and projects already approved and awaiting implementation.
"Changing the rules when the game is ongoing is wrong. I abhor secrecy and instead advocate transparency in all government contracts, projects and business transactions from submission of proposals to negotiation to perfection and finally to consummation," he said.
"Do them and we will work together. Do not do them, we will part sooner than later."