MANILA – The Department of Trade and Industry (DTI) will investigate alleged overbooking of airlines to see if they violated the rights of passengers.
According to Trade Undersecretary Vic Dimagiba, instructions have been given by Trade Secretary Gregory Domingo to look into the incident involving delayed flights of Cebu Pacific during the Christmas season.
The DTI will also check if the airline is complying with the Air Passenger Bill of Rights, which is enshrined in Joint Administrative Order 01 Series of 2012 of the DTI and the Department of Transportation and Communications (DOTC).
"Both DOTC through CAB [Civil Aeronautics Board] and DTI can address the compliance to the Air Passenger Bill of Rights," Dimagiba said.
He also said the DTI is coordinating with CAB executive director Carmelo Arcilla in requiring Cebu Pacific to submit booking data 10 days before and 10 days after December 25 to determine the percentage of overbooking.
Airlines are allowed to overbook flights by 10 percent to compensate for "no-shows."