Cebu Pacific passengers to get refunds


Posted at Dec 27 2014 07:42 PM | Updated as of Dec 28 2014 04:27 AM

MANILA -- Budget carrier Cebu Pacific has offered to refund passengers who were unable to check-in for their flights or were tagged as no-shows for their flights during the holiday season.

Passengers with flights originating or connecting from Manila between December 23, 2014 and January 5, 2015 may avail of rebooking of flights, full travel fund or full refund without additional charges.

Flights may be rebooked for free up to 30 days from original departure date.

Passengers may specify their preferred option by calling +(632) 702-0888 or visiting Cebu Pacific's organic ticket offices until January 12, 2015.

Cebu Pacific ticket offices are located at Ninoy Aquino International Airport (NAIA) Terminal 3, NAIA Terminal 4, Robinsons Galleria, Robinsons Place Imus, Robinsons Place Manila, Cebu Airport Ticket Office, and Robinsons Fuente.

The Department of Transportation and Communications (DOTC) earlier said it is looking into the possible liability of Cebu Pacific over the flight cancellations and alleged "overbooking" which inconvenienced hundreds of passengers.

DOTC spokesperson Michael Arthur Sagcal said Transportation Secretary Joseph Emilio Abaya is meeting with the Civil Aeronautics Board (CAB) Manila International Airport Authority (MIAA) and Civil Aviation Authority of the Philippines (CAAP) on Monday to investigate these issues and determine if Cebu Pacific is liable for any violations.

Airlines are allowed to overbook flights by 10 percent. He noted it is a global practice, with airlines allowed to overbook to compensate for the "no-shows."

Juan Lorenzo Tañada, vice president for corporate affairs of Cebu Pacific, said apart from the high number of passengers heading to the provinces for Christmas, the airline had to adjust flight schedules due to the cancellation of several flights because of bad weather.

These factors led to long queues, flight delays and angry passengers at the airport.