Airlines urge holiday travelers to use mobile, web check-in

ABS-CBN News

Posted at Dec 18 2014 12:48 PM | Updated as of Dec 18 2014 08:48 PM

MANILA, Philippines - Budget carriers Cebu Pacific and AirAsia are urging passengers to use the mobile or web check-in options to avoid the long lines at the airport during the busy holiday travel season.

Cebu Pacific has just launched its mobile check-in option, in time for the peak travel season.

"With check-in counter space limitations in airports such as Manila or Kalibo, we encourage more guests to check-in online to avoid the line,” said CEB VP for Marketing and Distribution Candice Iyog.

The official Cebu Pacific mobile app is available on the App Store, while the Android version will be rolled out soon.

The budget carrier said mobile check-in is available from 72 hours up to four hours for international flights, and up to two hours for domestic flights. Seats will be automatically be assigned for those with no pre-purchased seat assignments. Boarding passes can be emailed, saved as an image, sent as an MMS or printed straight from the iPhone.

Guests can do mobile check-in for up to 14 passengers. However, guests with infants, interline or check-through flights, or those requiring special handling cannot use mobile check-in.

Meanwhile, AirAsia also reminded guests to use the airline's web or mobile check-in options, as check-in counters at airports are expected to be crowded during the holidays.

AirAsia said its web and mobile self check-in is available from 14 days and up to 1 hour prior to departure for all AirAsia flights, and up to 4 hours prior to departure for AirAsia X flights.

Guests should select the option to either receive their boarding pass via email or the mobile QR code in their smartphone during web check-in. They are also advised to print out their boarding passes before arriving at the airport, to ease their travel process.

At the airport, AirAsia has check-in kiosks where guests can key in the 6-digit booking reference number or scan the rectangular barcode on the flight itinerary. Check-in kiosks are available at NAIA Terminal 4, NAIA Terminal 3 and provincial airports in Kalibo, Mactan-Cebu, Puerto Princesa, Davao, Tagbilaran, Tacloban and Cagayan de Oro City.

All airports throughout Malaysia including klia2 also offer the same convenience with check-in kiosks available from 14 days and up to 1 hour prior to departure for all AirAsia flights, and up to 4 hours prior to departure for AirAsia X flights.

Guests are recommended to arrive at the airport at least 3 hours prior to their respective flights.For guests with baggage to check-in, baggage counters close 60 minutes before flight departure for all AirAsia and AirAsia X flights.