Challenges facing BPO employees in Philippines

by Armando Bartolome

Posted at Dec 13 2014 12:00 PM | Updated as of Dec 15 2014 08:41 PM

MANILA, Philippines - Working in a call center is a tough kind of job that may not be desired by most individual.

Some people may think that a BPO job leads to an unhealthy lifestyle. Unhealthy in the sense that they sleep during regular working hours, and are wide-awake late at night or early dawn.

Only few folks have known the real sacrifice behind the stages that most agents carry. People who turn their ways to work in a call center have their own stories and motivations in life why they push their selves into this kind of vineyard.

Some of the common reasons why they choose to work in this kind of life are the salary, the benefits offered by the company, the great experience and the chance of getting a good career.

Life in a BPO industry is very dynamic. If you were a person who has great determination and focus, it would not be hard for you to be recognized and simply get a post in the company.

However, that may sounds vague sometimes because not all your expectation can easily be reach. It would be a bucket of trials and adjustments once you venture yourself into much awaited yet challenging world.

Talking of challenges, let’s discuss the normal adversities that are often encountered by most people working in the BPO industry.

Here are some of the common pressures that exist in a BPO industry:

Hitting Business Standards

It is very common in an industry or any institution to set a business goal. Being in line with the BPO employees nowadays, it is your goal to meet up the requirements that the company ask you to perform. It can’t be denied that this can add up the pressure in absorbing and adjusting the traditional practices in a call center.

Dealing with Indifference

It is also normal in a BPO industry that injustices happen since every program are often divided into different folds of team. Different behaviors and attitude of an agent are quite normal in this kind of environment. Peer pressure is also one of the subjects that ignite the temperature that roams around the team. It’s really not easy to deal with different individuals and understanding difficult people.

Handling Relationships

Many relationships are often ended in a single beat of time due to the irregular schedule, practiced by most agents. Working in a BPO industry sometimes deprives your moment to spend a long week with your family.

Coping with Health Issues

There are two common health conditions that normally exist when working in a BPO industry. It would either be a hypertension which known as High blood pressure or the hypotension that used to give you a lower blood pressure. An agent should be wise enough in taking care of her body, by taking vitamins and supplements.

Understanding the Schedule

It is understood that most of the BPO has different schedules. We have the graveyard and the morning shifts. There are teams or departments that use to shift schedules weekly and it seems to be a daunting task.

Life can only be complicated if you don’t know how to discipline and handle pressure in every type of work. So, if you are aiming to have a good career in a BPO industry, be flexible in every way!

For questions and more information, you may contact Armando "Butz" Bartolome by email: [email protected] or on Twitter ( His website is