Grab June-August fares under review for possible refund: competition body


Posted at Nov 28 2019 08:53 AM | Updated as of Nov 28 2019 09:01 AM

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MANILA -- The Philippines' antitrust watchdog said Thursday it was studying ride-hailing firm Grab's fares over a 3-month period to determine if it should refund consumers more.

The Philippine Competition Commission earlier ordered Grab to refund P5 million in excess charges from February to March. The ongoing review covers June to August, said PCC Commissioner Johannes Bernabe.

"Maaari rin pong magkaroon ng karagdagang pagsingil dito mula sa Grab ng kanilang kailangan isauli sa ating mga mananakay," he told radio DZMM.

(Because of this, there could be an order for Grab to refund more to commuters.)

The PCC and Grab are computing which riders should get a refund and by how much for the February to May period, he added.

Grab enjoyed a "virtual monopoly" since the ride-hailing service bought out rival Uber last year, PCC earlier said. Grab volunteered to fulfill a set of "commitments" to prevent abuse.

Grab Philippines president Brian Cu said Wednesday the platform did not overcharge customers, based on the fare matrix given by the Land Transportation Franchising and Regulatory Board.

“What happened was the PCC found certain deviations from our pricing commitments… We were supposed to stay with it. But due to unforeseen factors, due to changing regulations in our ability to price on the per-minute fares by the LTFRB, this fare range moved,” Grab Philippines president Brian Cu said.