Grab Philippines says it did not overcharge clients


Posted at Nov 27 2019 08:54 PM | Updated as of Nov 27 2019 09:25 PM

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MANILA – Grab Philippines on Wednesday said it did not overcharge its clients, even if its fares deviated from its pricing commitment. 

The ride-hailing firm also said it did not violate the fare matrix given by the Land Transportation Franchising and Regulatory Board (LTFRB).

"Overcharging is characterized by us going beyond what is allowed based on the fare matrix of the LTFRB, so we did not go beyond the LTFRB fare matrix, we stopped under that level,"Grab Philippines president Brian Cu said.

The Philippine Competition Commission earlier imposed a P23 million fine on Grab for violating some of its voluntary commitments, including pricing, in relation to its acquisition of the operations of former rival Uber.

“What happened was the PCC found certain deviations from our pricing commitments…We were supposed to stay with it. But due to unforeseen factors, due to changing regulations in our ability to price on the per-minute fares by the LTFRB, this fare range moved,” he added.

The PCC ordered Grab to return to the passengers P5 million out of the total P23 million, instead of paying it off as a fine, Cu said. 
“It’s technically not a refund but a disbursement of fines back to the consumers who took rides during that period,” Cu said. 

The competition watchdog approved the Grab-Uber deal subject to the fulfillment of certain voluntary commitments. A new set of voluntary commitments were approved on Nov. 19, after the first review ended last Oct. 20.