Globe network upgrade program set until 2013

By Lenie Lectura, BusinessMirror

Posted at Nov 23 2011 07:41 AM | Updated as of Nov 23 2011 08:57 PM

MANILA, Philippines - Globe Telecom Inc. on Tuesday announced it will have all of its 6,000 base stations deployed nationwide to be HSPA+ and 3G-enabled in the next two years.

At a press briefing yesterday, Globe Business Head Jesus Romero said this is part of the company’s $790-million network modernization program designed to make its network future-proof and capable of using 4G technologies such as HSPA+ and long-term evolution (LTE).

“The first phase of the modernization program would be to make our base stations 3G and HSPA+ capable in the next 18 to 24 months. We will incrementally roll out in clusters and when it’s finished the customers will experience the improvements,” said Romero.

With HSPA+ and 3G-enabled locations, Globe customers are said to experience lower dropped calls and clearer voice call conversations. Some of Globe’s base stations are currently still running on 2G network.

Another phase of the modernization program is increasing the use of fiber optics by 50 percent. Ramirez said this will significantly increased capacity, improve network quality, and meet the growing demand for bandwidth-heavy services such as broadband and mobile data. This will also improve network resiliency and protect traffic to ensure uninterrupted services and keep customers always connected.

“Right now the amount of data being used is about 10 gigabytes daily. In the next three years this will grow to 16G. That’s why we are investing on our network.  There is a noticeably shift from SMS [short message service or texting] to broadband and this improved network will complement [this] shift,” added Romero.

Globe Business yesterday hosted the second Enterprise Innovation Forum which provided insights on how companies can future-proof their businesses through innovation, and how changes in management practices, business models, technologies and solutions can aid in transforming the future of their enterprises.

The forum gathered renowned members of the ICT industry.

“We hope that through this yearly event, we are able to provide our valued customers with insights and practical approaches utilizing innovative ICT solutions that could help them make crucial decisions for the future of their businesses,” said Globe Business Enterprise Head Grace Castillo.

Aside from an optimized and resilient network, the modernization initiative will also enable the company’s technical team to respond to network-related issues more quickly regardless of location, and efficiently address them at a much faster pace, ensuring service availability at the soonest time possible.

Alongside its network modernization program, Globe embarked on an information technology (IT) transformation to enhance business support systems to improve customer experience.

A standards-based IT architecture will be in place that is robust, scalable, and flexible, allowing Globe to quickly respond to future business requirements. Once the new system is in place, Globe will have an integrated front-end application that will allow Globe Stores and call centers to respond quickly to customer queries and service requests.