AI seen to highlight human edge vs machines in BPO


Posted at Oct 30 2017 03:12 PM

MANILA - The outsourcing industry's shift to automation will highlight the strengths of the human work force rather than displace them, an industry leader said Monday.

"Augmented intelligence" will be the future of the industry as machines take care of mundane tasks while critical thinking and analysis are left to humans, IT and Business Process Association of the Philippines (IBPAP) vice chairman Cathy Ileto said. 

"It brings out the human in the job, the more dignified, more meaningful work," Ileto told ANC. 

Artificial intelligence can open "sweet spots" for job-seekers, Ileto said. Creative services will grow 14 percent, health care services by 13 percent and software development by 11 percent, which translates to 700,000 more jobs in the next 6 years, she said.

"This is going to be an opportunity, rather than a challenge. There will be career mapping initiatives, to re-scale and upscale the talent pool so that they can be more prepared for the future," she said.