'Augmented intelligence' in BPO combines man, machine

ABS-CBN News

Posted at Oct 27 2017 04:40 PM

MANILA - The automation of mechanical tasks will give Filipino workers in the business process outsourcing industry the opportunity to upgrade their skills, an industry official said Friday.

Outsourcing will shift to "augmented intelligence" will see artificial intelligence taking over data input tasks while humans handle critical and situational analysis, said IT-Business Process Outsourcing Association of the Philippines vice chairman of the Cathy Ileto.

"At the heart of this digital disruption is customer experience," Ileto told ANC's Market Edge with Cathy Yang.