As iPhone X release looms, Google explains Pixel 2 woes


Posted at Oct 27 2017 09:11 AM | Updated as of Oct 27 2017 09:53 AM

MANILA - Google said Friday it was preparing software updates to address display issues in its second-generation Pixel phones, as Apple prepared to take pre-orders for its 10th anniversary iPhone.

Early reviews of the new Pixel phones noted that the displays were less vibrant compared to the competition and the larger XL model was showing signs of screen aging or "burn-in."

The Pixel 2 and Pixel 2 XL went on sale last week in select markets, highlighting Google's push into hardware that also includes an artificial intelligence-powered speaker and earphones that provide real-time language translation.

"We take these reports very seriously and wanted to provide an update," said Mario Queiroz, vice president for product management at Google Hardware.

Software updates will arrive in the "next few weeks," Queiroz said in a post on Google's Pixel support page.

Google tuned the Pixel displays to a "more natural and accurate rendition of colors," he said.

Screen aging was "in line with that of other premium smartphones" and should not affect daily phone usage, he said.

Reviewers noted screen "burn-in" on the Pixel 2XL, wherein shadows of frequently displayed images, such as the on-screen navigation buttons, were faintly visible even when the panel was showing something else.

Google touted the new Pixel phones' camera capabilities, beating the iPhone 8 Plus and Samsung's Galaxy Note 8 in tests by photography website DxOMark.

The iPhone X, Apple's first ever phone with a near bezel-less screen, will be released in the US and other markets on Nov. 3, following what analysts said was a lackluster response to the iPhone 8 and 8 Plus.