BPO sector's revenues may hit $25-B by 2016


Posted at Oct 26 2010 05:18 PM | Updated as of Oct 27 2010 01:20 AM

MANILA, Philippines - The country's outsourcing sector could more than double its revenues and workforce by 2016, according to an industry roadmap released by the Business Processing Association of the Philippines (BPAP) on Tuesday.

The roadmap, dubbed "IT-BPO Road Map 2011-2016: Driving Global Leadership", projects the business process outsourcing (BPO) sector growing its revenues to $25 billion and workforce to 1.3 million by 2016, from $9 billion and 500,000, respectively, today.

However, to achieve these, the sunshine industry must accelerate talent development initiatives and obtain stronger government support.

"The study found that the industry can grow from $9 billion in annual revenues and approximately 500,000 direct employees today to $20 billion and 900,000 employees by 2016 if current conditions are sustained and with a lot of hard work," said Oscar Sañez, BPAP chief executive officer.

"But the study indicates that we can grow at an even faster rate and achieve $25 billion and 1.3 million employees by 2016 if we can significantly strengthen our Private-Public-Partnership with the government, and improve both the quantity and quality of our talent supply," he added.

To support further expansion of BPO in the country, the roadmap identified 5 priority activities for BPAP, according to its executive director for information and research, Gillian Joyce Virata.

These priorities include driving standards and accreditation to ensure a better match between the skills of graduates with the requirements of industry; more aggressive internal marketing of the industry to the local talent pool; strengthening awareness of the Philippine value proposition in IT, voice and non-voice BPO services in existing and new markets; advocating high impact public policies; and strengthening our Public-Private Partnership with government to fund key programs such as study-to-work training programs.

The roadmap was developed in consultation with BPAP's partner associations, including the Animation Council of the Philippines, the Game Developers Association of the Philippines, the Philippine Software Industry Association, and the Healthcare Information Management Outsourcing Association of the Philippines, as well as a many of the leading contact center companies which are members of the Contact Center Association of the Philippines.