MANILA – Armed with a “heart to serve,” Filipinos are poised to weather the automation wave that has the potential to displace jobs in manufacturing, Chinese billionaire entrepreneur Jack Ma said Wednesday.
“Artificial intelligence, robots will kill a lot of jobs for manufacturing but the services industry will always be the key,” the Alibaba chairman told students of the De La Salle University in Manila.
“Filipino people have the best heart (for) service. It takes centuries to build up the heart to serve the people. The Philippines has great talent, great capabilities. No other country in the world has that,” Ma said.
The Philippine outsourcing industry, a key driver of jobs growth, is retooling its workforce to adapt to the use of artificial intelligence.
The 53-year-old Ma is the world's 23rd richest man according to Forbes Magazine, with an estimated net worth of $38.3 billion.