Ninoy Aquino International Airport (NAIA). Photo: AFP
But still among worst in Asia
MANILA - The Ninoy Aquino International Airport (NAIA) has finally shed its tag of being one of the "worst airports" in the world, at least in this poll site.
In the latest Worst Airports in the World list by travel website The Guide To Sleeping in Airports, the "worst airport" in the world based on overall airport experience is Port Harcourt International Airport in Nigeria.
The second worst airport in the world is Jeddah King Abdulaziz International Airport in Saudi Arabia while third is Kathmandu Tribhuvan International Airport in Nepal.
Missing from the 10 worst airports list is NAIA, which held the title of "worst airport in the world" for three straight years from 2011 to 2013.
In the 2014 list, NAIA ranked fourth worst.
However, the Manila airport has a long way to go before making it to the Best Airports list, as it ranked 8th worst in Asia.
NAIA remains one of the worst in Asia due to leaking ceilings, collapsing floors, and long queues.
"Rehabilitation efforts have helped decongest and clean up Terminal 1, and the introduction of things like the Wings Transit Lounge in Terminal 3 have helped make things more comfortable, albeit for a price," the website said.
"That said, things like leaking ceilings in Terminal 1 and collapsing floors in Terminal 2 show there is still room for improvement. Passengers remain annoyed by the poor customer service, the long queues, the sub-par food selection, the lack of restrooms and the crowded seating areas. There is definitely a long way to go but we're thrilled to see improvements come along bit by bit," it added.
Efforts to rehabilitate NAIA Terminal 1 were completed this year by DMCI, which bagged the P1.3 billion contract in 2014.
According to the survey, travelers voted Kathmandu Tribhuvan International Airport as the worst airport in Asia.
The best airport in Asia and in the world is still Singapore's Changi International Airport.
The Best and Worst Airports survey is conducted every year by SleepingInAirports.com, a site that asks travelers to rate their airport experiences based on the services and facilities available within the terminal, cleanliness, customer service, comfort, and their overall airport experience.
The website noted that the worst airports "fall flat in terms of providing any kind of enjoyable overall airport experience."
"Instead, they're dirty, uncomfortable, unfriendly and lack the most basic of services and amenities. They elicit passionate critiques from those who visit them, and countless warnings for future travelers to avoid these places at all costs," it added.