BPO industry to hold 'Awareness Fair' amid looming automation shift


Posted at Oct 09 2018 08:03 PM

MANILA - Business process outsourcing (BPO) companies, information technology firms and experts will converge next month for an "awareness fair" to encourage more Filipinos to join the BPO sector amid an ongoing shift to automation, industry officials said Tuesday.

The first-ever "Industry Awareness Fair" will show students, parents, members of the academe and other stakeholders "how are we going to move, how are we going to upskill our people" amid the rise of "disruptive technology," Jojo Uligan, president of the Contact Center Association of the Philippines, told reporters.

The event will be held at SMX Aura on November 5.

Opportunities in the IT business process management (IT-BPM) sector will also be discussed to encourage more Filipinos to join the BPO sector, said Rey Untal, president of the IT and Business Process Association of the Philippines (IBPAP).

At the fair, future members of the industry could learn about where they could grow their careers, Untal said.

The Philippine BPO industry has been re-training and upskilling its workers as more companies opt to make use of robots and machines for repetitive, clerical work.

The BPO sector must produce a "highly trainable" workforce with advanced critical thinking skills for the industry to survive digitization, a private sector economist earlier said.

If workers fail to adapt to the movement towards automation, about 900,000 jobs, particularly from the business process outsourcing (BPO) industry, may be wiped out by technology, a study by management consultancy firm Hungry Workhorse showed.