Uber to offer fixed fare in Metro Manila starting Wednesday

Kimberly Jane Tan, ABS-CBN News

Posted at Oct 08 2016 01:57 PM

Uber will begin offering fixed fares for all uberX transactions in Metro Manila starting October 12, the ride-sharing company announced Friday.

Commuters will be shown their exact fare upon booking, taking into consideration the trip's expected time and distance, the traffic situation and availability of drivers at the time of the request, according to Uber.

"All you have to do is enter your pick-up and drop-off locations on the app to get the actual price of your trip, just like you already do with uberPOOL," it said in a statement.

Prior to the new scheme, Uber riders were only given an estimate of how much they would be charged for an uberX or a non-carpool trip. The estimate also changed depending on the "surge" or demand for Uber rides.

UberPOOL riders, on the other hand, got an exact fare estimate.

But Uber said there will no longer be any "surprises," including surge notifications.

"The price the rider is shown is guaranteed upfront — this will make it even easier for riders to compare the cost between a shared ride and a solo journey. You can always decide what works for you and your budget," it said.

"At Uber, we always try to give our riders the most seamless riding experience possible, from the moment they request for a ride to the time they’re dropped-off at their destination," it added.

Uber's rival, Grab, also notifies its riders of their exact fare upfront.

Despite the success of ride-sharing services in the Philippines, the government decided last July to stop accepting applications for Uber and Grab due to a backlog and a pending review on fare spike policies.

The number of transport network vehicle service applications had ballooned to almost 30,000 this year from only 3,000 in 2015.