MANILA - PLDT Inc on Friday said it has expanded its partnership with US-based software provider to communications company Amdocs to transform its IT infrastructure.
Under the new agreement, Amdocs will consolidate, modernize and manage PLDT and Smart's IT Infrastructure, PLDT told the stock exchange.
The expanded deal includes a new six-year service agreement which includes the introduction of artificial intelligence, machine learning, analytics and robotics to PLDT and Smart's operations.
“This agreement will further boost our efforts to enhance customer experience and engagement. Our successful collaboration with Amdocs gets stronger as we continue our digital journey,” said PLDT chairman, president and CEO Manuel Pangilinan.
PLDT, Smart and Amdocs signed a 7-year Master Transformation Agreement earlier this year for the modernization of IT applications and introduction of digital technologies, the statement said.
Amdocs had a revenue of $3.9 billion in 2017, PLDT said.